More than 18 years of sales experience - 8 years of outside sales and 10 years of retail sales. More than four years of experience leading regional sales teams and national organizations to exceed revenue and profit goals. Proven track record of managing multimillion-dollar regions. Specialized skills in Business to Business technology sales to diverse clients nationally. Strong command of higher education business protocols and experience conducting business with state institutions and executives across the region - specifically in the medical and health fields. Expert relationship builder, channel developer, negotiator and sales strategist.
Nursing Program Manager, 07/2011 to Current Pearson Education – Memphis, TN
Effectively strategized and managed 30+ representatives in a territory across approximately seven states to sell nursing education materials to higher education institutions.
Successfully launched new technology products like RealEHRPrep with Cerner.
Member of Product Team of the Year 2013.
Supported the sales team in writing proposals and closing contracts.
Trained all incoming sales team members on nursing products and strategy.
Facilitator of Teaching Circle
On track to exceed sales goal by double digits in 2014.
Store Manager, 04/2001 to 10/2002 Eddie Bauer – Germantown, TN
Have taken the store from a company rank of 260 to 17 in eight months District Store of the Month for May, August, September, and November 2001, March and April 2002 Currently ranked fifth in average dollar sale for the division Managed multiple store locations Assisted in the opening of a new store.
District Visual Manager, 10/2000 to 03/2001 Restoration Hardware – Germantown, TN
Store Manager, 01/1999 to 10/2000 Restoration Hardware – Corte Madera, CA
Met weekly payroll goals Met controllable store expenses Controlled third party expenses and delivery costs to extent possible Found reputable delivery company Focused hiring, training, and performance management efforts on emphasizing "Do the Right Thing" and minimized customer complaints Ensured staff used all necessary floor sales/ supervision skills to provide excellent customer service Ensured accurate and timely administration and follow through of personnel paperwork Recruited, hired, and developed qualified individuals Adhered to all human resources, training, benefits, salary administration, and worker's compensation policies and procedures Provided mentoring, spcialized training, and development of promotable individuals and administered disciplinary action to problem employees in strict accordance with company policy Maintained backstock in STS order Maintained weekly stock status report Maintained stockroom organization and cleanliness Processed damaged merchandise and return to vendor furniture in a timely basis.
Assistant Manager, 10/1998 to 01/1999 Restoration Hardware – Corte Madera, CA
Store ManagerStore Manager, 03/1996 to 10/1998 Barnes & Noble – Westbury, NY
Delivered and ensured excellent customer service to maximize store sales and profits Handled difficult customer service situations to the satisfaction of the customer Developed action plans with the district manager and discussed them with assistant managers Used inventory management tools to analyze trends and improve stock mix Ensured overall merchandise presentation to maximize sales Developed positive relationships and work environment through communication, encouragement, and teamwork Managed store controllable expenses Maintained selling costs within budget parameters Monitored store operations to ensure accuracy and efficiency Recruited, hired, and developed qualified individuals to build a promotable base Scheduled and supervised more than thirty employees Ensured company policies and procedures were being supported Managed performance issues and deadlines Assisted in the control and protection of company assets to reduce shrink.
Assistant Manager, 10/1995 to 03/1996 Barnes & Noble – Westbury, Ny
Store ManagerSales Associate, 10/1995 to 03/1996 Gap – San Bruno, CA
Customer service Determined customer needs and suggested addtional merchandise to meet those needs Communicated product knowledge Sold productively to achieve store goals for U.P.T.
Handled customer refunds and exchanges Assisted in the training of new employees Implemented established procedures to control shrink Assisted in merchandising, stocking, and housekeeping Cash reconciliation Manager In Training.
Assistant Manager, 07/1995 to 09/1995 Barnes & Noble – Westbury, NY
Department Supervisor, 06/1992 to 07/1996 Barnes & Noble – Westbury, NY
Nursing Technology Specialist, 06/2008 to 07/2011 Elsevier – Memphis, TN
Supervised a sales force of fifteen sales associates across multiple states to focus on nursing technology products and converting print to digital in the higher education market.
Exceeded sales every year by 25%+.
Editorial Collaboration Award for 2008.
National Sales Meeting planning committee 2008.
More than doubled sales in academic testing products, HESI, winning 80 to 90% of the business where presentations were given.