Over 21 years experience in customer service required extensive research and problem solving skills and excellent communication skills, particularly at listening. Work well with different types of people, flexible and a team player.
Certified Nursing Technician, CPR Certification
Caregiver in hospital in-patient setting responsibilities including vitals, baths, linens. Provided personal nursing care in pre- and post-operative situations. Tended to patients with chronic illnesses. Charted daily information on the patients such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker, patient safety. Maintained a clean, orderly and well-stocked environment. Assisted nurses with cleaning, oberving and empty rectal tube, G-tube, J-tube, and regular catheter insertion charting accordingly. Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. Assisted with transferring patients in and out of wheelchairs and adaptive equipment. Positioned patients for comfort and to prevent skin pressure problems. Cleaned and organized patients' living quarters. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake.
Daycare provider responsibilities include; read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Disciplined children and recommended other measures to correct behavior. Created an infant area, toddler area and preschool area of play within the daycare. Carefully monitored children's play activities.
Duties included; mailed and arranged for delivery of legal correspondence to clients, organized and maintained documents, data entry, answered multiple phone line, filing.
Answered specific monitored alarms for residential and commercial accounts and responding to authorities according to company procedure and policy. Ensuring the safety of the customer and continually striving for complete customer satisfaction.
Duties include: Handled clients service and accounting calls we provided insurance coverage to their employees (i.e., enrollments, adding or deleting insurance coverages , and billing questions) Explain effectively the procedures of late applicant enrollments on HIPAA and procedures on cobra/state specific continuation. Calculate rates for all coverage additions, and changes.
Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Processed payroll, electronic deposits and employee pay adjustments. Maintained accounts receivable documentation electronically and on paper. In charge of preparing cashier drawers, closed out registers, kept record of the daily register balance.
Specific Classes completed towards two year degree:
English Comp 1 & 2
Companies Worked For:
Job Titles Held:
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