Night Stocker Resume Example Lowes - Atlantic Beach, Florida

NIGHT STOCKER

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer satisfaction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 4 years of background maintaining customer satisfaction and contributing to company success. Proficient in computer software. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Skills

Restocking
Unloading trucks
Stocking shelves
Stocking and replenishing
International sales support
Complaint resolution
Order Fulfillment
Inbound and Outbound Calling

Good listening skills
Emotional development
Group leadership
Child development
Childcare
Forklift Operation
Shipping and Receiving
Order Picking and Processing

Work History

Night Stocker, 07/2020 to Current
Lowes – Jacksonville, FL

Supported promotional plans by updating signage with price changes.
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Readied items for sales floor stocking by affixing tags and preparing pallets.
Unboxed product and placed on shelves according to layout and planogram guidelines.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.

Outbound Call Center Representative, 06/2019 to 03/2020
Amazon – Dallas, TX

Educated customers by answering questions about upsell products and services to increase revenue.
Delivered consistent information to achieve monthly and quarterly goals and objectives.
Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Met established attendance expectations and team revenue goals to achieve company objectives.
Inputted new customer information into databases to create account for sales opportunities.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Responded to customer requests for products, services and company information.

Call Representative, 08/2018 to 06/2019
Chewys – Dallas, TX

Followed up with customers about resolved issues to maintain high standards of customer service.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Met all customer call guidelines including service levels, handle time and productivity.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

Cashier Team Lead, 11/2016 to 09/2018
Chicken Express – Dallas, TX

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Maintained clean, sanitized and well-organized food preparation zones.
Checked completed orders for accuracy and bagged meals for easy carrying.

Education

Associate of Science: Psychology, Expected in 03/2021
Post University - Waterbury, CT

Continuing education in psychology

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 3 staff members.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Resume Overview

Companies Worked For:

Lowes
Amazon
Chewys
Chicken Express

School Attended

Post University

Job Titles Held:

Night Stocker
Outbound Call Center Representative
Call Representative
Cashier Team Lead

Degrees

Associate of Science : Psychology , Expected in 03/2021

Night Stocker Resume Example

Resume Score: 80%

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