Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Proficient in communicating with customers , satisfying their needs and achieving set goals and most importantly understanding policies and procedures in a work place. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

  • Self-Motivated
  • Flexible and Adaptable
  • Decision-Making
  • Excellent Communication
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Safety Processes
  • Ticket Checks
  • Airport Management
  • Microsoft PowerPoint
  • Customer Satisfaction
  • Night Audit Reports
  • Guest Message Transmission
  • Job Prioritizing
  • Tool and Equipment Maintenance
Work History
07/2021 to 06/2022 Night Auditor Pacific Hospitality Group | Huntington Beach, CA,
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
01/2020 to 06/2020 Flight Service Duty Manager Mhc Equity Lifestyle Properties | Shartlesville, PA,
  • Acts as the liaison with local and system departments, e.g.
  • IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department.
  • Implements selected policies, as well as ensuring established guidelines are followed and enforced.
  • Handles customer service questions and provides Flight Service Management with assistance for inbound and outbound flights.
  • Responds to Flight Attendant injuries and aircraft emergencies by providing appropriate guidance and support.
  • Conducts coaching and counseling as appropriate, and escalates when necessary.
  • Handles Flight Attendant reasonable cause drug and alcohol testing.
  • Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
  • Provides Flight Attendant Tablet support.
  • Notifies rescheduled and reassigned Flight Attendants’ traveling through the base.
  • Reviews flights and check for potential crew misconnects.
  • Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
  • Proactively send Duty Managers and Flight Service Managers to ramp flights in order to mitigate delays.
  • Investigates and documents Right Start, IPD (International Premium), IFS (International Flagship Service) delays; also responsible for investigating and documenting Catering delays 15 minutes or greater.
  • Provides status of department and communicate any irregularity, which may impact the daily operation to the Flight Service team.
04/2019 to 01/2020 Flight Service Coordinator American Airlines | City, STATE,
  • Responds to Flight Attendants general questions in person and by phone.
  • Files expense reimbursement, handles mail and FEDEX.
  • Provides Tablet support at the Crew Service Centers.
  • Assists in the coordination of Flight Attendant parking and Crew IDs.
  • Orders supplies and maintains the e-board in the crew rooms.
  • Works at the Crew Service Center and has interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries.
  • Assists the Duty Managers with all aspects of Flight Service operation.
  • Ensures office and crew room computers and equipment are in working condition.
  • In the absence of a Duty Manager, the Flight Service Coordinator will assume all Duty Manager administrative functions.
03/2015 to 04/2019 Customer Service Agent American Airlines | City, STATE,
  • Greet customers as they arrive in the terminal.
  • Manage the check-in process.
  • Accepting, checking and properly tagging customers baggage at kiosks.
  • Ensuring the customers have the proper documentation for travel.
  • Assisting customers with self-service kiosk check-in and kiosk baggage processing and performing lifting tasks that involve transferring baggage from scales to conveyor belts.
  • Responsible for all aspects of the ticketing process - selling, printing, reissuing.
  • Accepting and activating customers self-tagged baggage.
  • Performing clearance and verification of documents at kiosks.
  • Possibly performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted call-in customers with questions and orders.
Expected in High School Diploma | Academy Park High School, Delaware County Community College, Sharon Hill, PA GPA:

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    School Attended

    • Academy Park High School, Delaware County Community College

    Job Titles Held:

    • Night Auditor
    • Flight Service Duty Manager
    • Flight Service Coordinator
    • Customer Service Agent


    • High School Diploma

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