LiveCareer-Resume

night auditor resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
  • Front desk operations
  • Check-in and check-out procedures
  • Guest services
  • Opening and closing procedures
  • Returns assistance
  • Data entry
  • Credit card processing
  • Quick learner
  • Money handling abilities
  • MS Office proficiency
  • Creative problem solving
  • Good listening skills
  • Professional telephone demeanor
  • Closing
  • Creative problem solving
  • Credit
  • Customer satisfaction
  • Customer service
  • Data entry
  • Delivery
  • Email
  • Team-building
  • Listening
  • Materials
  • Money
  • MS Office
  • Personnel
  • Policies
  • Quality
  • Quick learner
  • Sales
  • Telephone
  • Phone
Work History
Night Auditor, 11/2017 to 01/2019
Belmond LtdSanta Barbara, CA,
  • Checked hotel guests in and out in professional and friendly manner, effectively handling approximately 2 to 20 guests per shift.
  • Entered customer data using FOSSE software and updated information whenever patrons changed rooms.
  • Answered phone within one minute throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness two times per shift.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Coordinator, 10/2012 to 08/2014
Viacomcbs Inc.Avon, MA,
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
  • Helped customers understand return policies and processed items.
  • Kept service desk and register areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Trained staff on operating procedures and company services.
Customer Service Associate, 08/2012 to 01/2013
Berkshire BankWillimantic, CT,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Used machines to engrave customer items with desired wording and images.
  • Engraved high-quality designs on Glass and Metal materials.
  • Kept work areas organized, clean and free of hazards, promoting consistent productivity.
  • Set and monitored product standards, examining samples of raw products and processing tests, to ensure quality of all finished products.
Customer Service Representative Supervisor, 04/2006 to 01/2012
Laz ParkingHollywood, CA,
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Answered constant flow of customer calls with up to 10 calls in queue per minute.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Compiled customer feedback and recommended service delivery improvements to management.
Education
GED: , Expected in 2005 to Apollo Career Center - Lima, OH,
GPA:
: , Expected in to South University - Savannah, GA
GPA:
Work History
Night Auditor, 11/2017 to 01/2019
Courtyard By MarriottLima, OH
  • Checked hotel guests in and out in professional and friendly manner, effectively handling approximately 2 to 20 guests per shift.
  • Entered customer data using FOSSE software and updated information whenever patrons changed rooms.
  • Answered phone within one minute throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness two times per shift.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Coordinator, 10/2012 to 08/2014
TJ MaxxLima, OH
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
  • Helped customers understand return policies and processed items.
  • Kept service desk and register areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Trained staff on operating procedures and company services.
Customer Service Associate, 08/2012 to 01/2013
Things RememberedLima, OH
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Used machines to engrave customer items with desired wording and images.
  • Engraved high-quality designs on Glass and Metal materials.
  • Kept work areas organized, clean and free of hazards, promoting consistent productivity.
  • Set and monitored product standards, examining samples of raw products and processing tests, to ensure quality of all finished products.
Customer Service Representative Supervisor, 04/2006 to 01/2012
MembershipsAlger, OH
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Answered constant flow of customer calls with up to 10 calls in queue per minute.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Compiled customer feedback and recommended service delivery improvements to management.
Skills
  • Front desk operations
  • Check-in and check-out procedures
  • Guest services
  • Opening and closing procedures
  • Returns assistance
  • Data entry
  • Credit card processing
  • Quick learner
  • Money handling abilities
  • MS Office proficiency
  • Creative problem solving
  • Good listening skills
  • Professional telephone demeanor,
  • Closing, Creative problem solving, Credit, customer satisfaction, customer service, Data entry, delivery, email, team-building, listening, materials, Money, MS Office, personnel, policies, quality, Quick learner, sales, telephone, phone
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    Resume Overview

    School Attended

    • Apollo Career Center
    • South University

    Job Titles Held:

    • Night Auditor
    • Coordinator
    • Customer Service Associate
    • Customer Service Representative Supervisor

    Degrees

    • GED

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