LiveCareer-Resume

night auditor resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions.

Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Skills
  • Conflict Resolution
  • Wake-Up Calls
  • Daily Transactions Review
  • Safety and Security Procedures
  • Check-In and Check-Out Procedures
  • Audit Coordination
  • Drawer Closing Protocols
  • Account balancing
  • Front desk operations
  • Guest services
  • Bank reconciliation
  • Oral and written communications
  • Data analysis
  • Expenses tracking
  • Company policies and procedures
  • ASI FrontDesk
  • Account Reconciliation
  • Reception management
  • Mail and packages
  • Hospitality service expertise
  • Credit and cash payments
  • Time management
Education
Rock Point Community School Rock Point, AZ, Expected in 05/2015 High School Diploma : - GPA :
Work History
Bering Straits Native Corporation - Night Auditor
Colorado Springs, CO, 07/2021 - Current
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Controlled cash and credit card payment transactions at front desk using Skill and Skill, reducing errors Number%.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Accentcare - Home Health Aide
Goliad, TX, 10/2020 - 10/2021
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Supervised daily activities and provided assistance to staff.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Developed rapport to create safe and trusting environment for care.
  • Documented vital statistics and coordinated with health care providers.
Hd Supply - Counter Person
Saint Louis, MO, 03/2018 - 10/2020
  • Demonstrated knowledge and applied proper food handling standards.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed customer orders and accurately entered into order system.
  • Processed checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Relayed information about menu selections and featured products.
  • Maintained clean and organized appearance for restaurant areas to attract and retain customers.
  • Provided information regarding promotions and menu items.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Observed customer purchases in line and differentiated between standard portions.
  • Completed milkshakes and ice cream desserts for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Guest Services, Inc. - Front Desk Agent
Wakulla Springs, FL, 05/2019 - 09/2020
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Assisted at front desk when and handled purchases at gift shop.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Prepared weekly employee work schedules for team members.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees and payments.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

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Resume Overview

School Attended

  • Rock Point Community School

Job Titles Held:

  • Night Auditor
  • Home Health Aide
  • Counter Person
  • Front Desk Agent

Degrees

  • High School Diploma

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