night auditor resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Hello, My name Is Ashely Claire, I'm 33 years old and have been in the hotel business for 17 years, I have 18 years of customer service, 10 years computer skills, I started as a housekeeper, then went to Hk supervisor, I have been Head housekeeping as well and all in between, team leader, ect, worked up to front desk as well as assistant general manager. I love Working in Hospitality and meeting the the wonderful people and co workers, I feel with my experience , being the hard worker go getter I am while working that I may be a great candidate for any offering positions in Hospitality industry, Thank you much for your and I hope we can meet!
Bering Straits Native Corporation - Night Auditor Eagle River, AK, 02/2018 - 12/2019
Assisted hotel guests with check in and out procedures courteously.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Maintained cleanliness of bathrooms, lobby and front desk.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Proper Hospitality - Housekeeping Supervisor Los Angeles, CA, 04/2016 - 09/2018
Completed all nightly updates to hotel rates and individual room charges.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Maintained cleanliness of bathrooms, lobby and front desk.
Monitored reservations to track incoming parties and special events.
Compiled budget documents and monitored costs to maintain control systems.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Coordinated with guest services and concierge team to meet guest needs.
Assessed checklist on daily basis and planned shift accordingly.
Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Maintained well-stocked and presentable complementary food and beverage station.
Coded invoices and other records to maintain organized and accurate records.
Processed end-of-day paperwork using [Software], verifying deposits and rectifying discrepancies.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
Operated [Software] to enter financial data and compile reports.
Assembled [Type] and [Type] reports to show [Type] information.
Implemented program to create daily spreadsheets and streamline financial reporting.
Updated accounts and logs throughout shift to keep up with all requirements.
Calculated and verified all figures, calculations and documents.
Reviewed item requests and room service orders for accuracy and any needed assistance.
Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
Sent detailed daily bank reports to [Type] agency, restarting [Software] for next days use.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Used [Software] to analyze finances and create detailed forecasts for day staff.
Created spreadsheets using [Software] and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
Reported on room information to [Job title] and accounted for any variances.
Performed balance procedures for hotel accounts and resolved discrepancies.
Ran daily [Type] and [Type] reports to check data and address variances.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Collaborated with front desk to respond promptly to all guest requests.
Developed training programs to build employee performance.
Supervised and supported all new personnel to maximize quality of service and performance.
Supervised and supported all new personnel to maximize quality of service and performance.
Brown & Brown, Inc. - Front Desk Receptionist & HOUSEKEEPING Assistant S Denver, CO, 06/2011 - 09/2014
Managed all front desk operations for busy high-volume hotel.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Fourwinds Casino Hotel - Front Desk Receptionist City, STATE, 12/2008 - 01/2012
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Managed customer complaints and rectified issues to complete satisfaction.
Managed all front desk operations for busy high-volume hotel.
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Resume Overview
School Attended
Paw Paw Adult Education
Job Titles Held:
Night Auditor
Housekeeping Supervisor
Front Desk Receptionist & HOUSEKEEPING Assistant S