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Night Auditor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Mannerly hospitality professional delivering exceptional service to resort guests. Offering exceptional accounting and mathematical skills. Consistent top-performing night auditor for nationally recognized hotel chain. Meticulous Night Auditor focused on improving business operations and increasing administrative accuracy. Capable night auditor with know how to help customers in any situation. Enjoys working closely with peers to provide positive guest experience. Extensive experience as night auditor position in busy and successful resort settings. Forward-thinking Manager with 10 plus years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills
  • Front desk operations
  • Registration Processing
  • Closing Processes
  • Report Generation
  • Revenue Monitoring
  • Conference and Meeting Planning
  • General Ledger Accounting Expertise
  • Financial Statements Expertise
  • Automated Telephone Systems
  • Conflict Resolution
  • Reservation Processing
  • Supply Replenishment
  • Wake-Up Calls
  • Daily Transactions Review
Work History
Night Auditor, 01/2020 to Current
Cadia HealthcareAvondale, MD,
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Controlled cash and credit card payment transactions at front desk.
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Processed arrivals and departures for hotel guests, handling approximately 40 guests per shift.
  • Processed arrivals and departures for hotel guests, handling approximately 40 guests per shift.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Assisted day staff by completing daily computer backups, virus checks and program updates.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Security Guard, 07/2019 to Current
Saber Healthcare Group, LlcBiscoe, NC,
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Interacted assertively but non-confrontationally with all levels of personnel and general public.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Front Desk Manager, 02/2009 to 09/2011
Firstservice ResidentialRye Brook, NY,
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Performed concierge services for guests as needed.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Balanced hotel accounts at end of day.
  • Increased customer service ratings through personable service.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Traveling Manager, 06/2002 to 09/2008
LifetouchCity, STATE,
  • Worked closely with top executives and assistants to meet compliance with strict business schedules.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Defined and recommended detailed solutions to capture images.
  • Inspected proofs to verify quality of prints and need for adjusting and retouching.
  • Planned and prepared for all on-location and studio shoots.
  • Performed advanced computer processing of images for assignments.
  • Photographed high-quality images for both print and internet distribution.
  • Edited, toned, captioned and uploaded photographs for news publications.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Education
High School Diploma: , Expected in 06/1999
Middlesex County Vocational School - East Brunswick, NJ
GPA:
: Criminal Justice, Expected in
Strayer University - Philadelphia, PA,
GPA:

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Resume Overview

School Attended
  • Middlesex County Vocational School
  • Strayer University
Job Titles Held:
  • Night Auditor
  • Security Guard
  • Front Desk Manager
  • Traveling Manager
Degrees
  • High School Diploma

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