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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

A proven leader with the ability to learn and master any craft. Seeking employment where I can utilize my skills and grow. I’m a driven team player that’s not afraid to get the job done. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills
  • Activities planning
  • Social and Academic Development
  • Meal Preparation
  • Filing
  • Lesson Planning
  • Customer and Client Relations
  • Customer/Client relations
  • Documentation and reporting
  • Travel planning
  • Front desk operations
  • Word processing
  • Leadership
  • Adaptability
Work History
03/2018 to 02/2019
Night Auditor Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians Coos Bay, OR,
  • Answering inbound calls 50+day.
  • Assisted with training of assigned staff and site based staff in proper use of specialized tools, materials, and equipment.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions
  • Controlled cash and credit card payment transactions at front desk using Rover system and Booking.com, Expedia Travel and Kayak, reducing errors 30%
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming
  • Handled tasks and responsibilities for front office employees during periods of understaffing
  • Updated customer accounts with add-on room charges, minibar use and room service bills
  • Input financial data and produced reports using Rover software
  • Entered customer data into room system and updated information whenever patrons changed rooms
  • Looked over pending check-ins and payment processes to complete closing procedures
  • Kept accounts in balance and ran daily reports to verify totals
03/2015 to 09/2017
Sales Rep Truteam Wilmington, NC,
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers
  • Delivered prompt service to prioritize customer needs
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Operated POS system to itemize and complete average of 50+ customer purchases
  • Educated customers about billing, payment processing and support policies and procedures
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Facilitated news paper orders and completed accurate to meet aggressive deadlines
  • Surpassed sales goals through implementation of effective marketing strategies
05/2014 to 06/2015
Receptionist Cleveland Clinic Brecksville, OH,
  • Communicated directly with clients to establish car dysfunction typed detail transaction slips.
  • Determined supply orders details,produced estimates for client approval, and communicated progress with client throughout length of project.
  • Managed multiple tasks and met time-sensitive deadlines
  • Confirmed appointments, communicated with clients and updated client records
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Answered central telephone system and directed calls accordingly
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing
  • Corresponded with clients through email, telephone or postal mail
12/2010 to 09/2014
Front Desk Clerk Concord Hospitality Akron, OH,
  • Kept reception area clean and neat to give visitors positive first impression
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Received and routed business correspondence to correct departments and staff members
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
  • Acted as first point of contact and set appointments for prospective clients
  • Scheduled office meetings and client appointments for staff teams
09/2002 to 06/2005
JR Daycare Assistant Kelly’s DaycareKelly’s Daycare City, STATE,
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group
  • Assisted children with putting on coats and cold-weather gear before going outside
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns
  • Cared for children ages newborn to 6 years in nurturing and age-appropriate way
  • Developed lessons and activities to promote children's physical and emotional development
  • Helped children develop motor skills in preparation for preschool and kindergarten
  • Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
Expected in
: Medical Assisting
Laney College - Oakland, CA
GPA:
  • Continuing education in phlebotomy

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Resume Overview

School Attended

  • Laney College

Job Titles Held:

  • Night Auditor
  • Sales Rep
  • Receptionist
  • Front Desk Clerk
  • JR Daycare Assistant

Degrees

  • Some College (No Degree)

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