night auditor resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success. Well versed in Windows and Opera operating systems. Comfortable with Spreadsheet and Excel. Able to type 50 wpm and effectively handle a multi-line phone. Detail-oriented and methodical with excellent accounting knowledge, mathematical skills. Diligent about keeping records current with accurate expense tracking and invoice processing.
Skills
Clerical duties
Reporting capabilities
Guest services
Balancing accounts
Generating reports
Posting charges
Monitoring revenue
Overseeing front desk
Conflict mediation
Training and mentoring
Education and Training
Newberg Senior High SchoolNewberg, ORExpected in 06/1999 ā āHigh School Diploma: - GPA:
Experience
Kroger - Bartender Lynchburg, VA, 10/2009 - 10/2012
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Ethan Allen - Fine Jewlery Manager Maiden, NC, 03/2013 - 04/2015
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Stayed up to date on store promotions, payment policies and security practices.
Designed and deployed new display ideas to improve accessibility to merchandise.
Used register system to ring up customer purchases, process payments and issue receipts.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Recommended optimal merchandise based on customer needs and desires.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Holiday Inn Express - Night Auditor City, STATE, 05/2015 - Current
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Coordinated with guest services and concierge team to meet guest needs.
Completed all nightly updates to hotel rates and individual room charges.
Compiled budget documents and monitored costs to maintain control systems.
Monitored reservations to track incoming parties and special events.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Maintained cleanliness of bathrooms, lobby and front desk.
Processed end-of-day paperwork using Opera, verifying deposits and rectifying discrepancies.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Created spreadsheets using Excel and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
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