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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
I possess many goals in life and promise to do the position I am entrusted to with honesty, diligence, reliability with a positive attitude, as part of a team with little or no supervision. I set high standards for my work and will settle for nothing less. My guests are my top priority and will receive the best, outstanding service I have to offer and my employer will receive the confidence that I will perform at my best and that my job will be accomplished with dedication and perfection. I have been fortunate and blessed with wonderful opportunities over the years. Each time I have accepted a new position it offered an opportunity to grow in my customer service field along with an increase in salary. I have appreciated, learned and perfected my outstanding customer service skills from each and every one of them. I am seeking my last position with a company that will appreciate and benefit from my history of experience.
Work Experience
Night Auditor, -
Intercontinental Hotels Group Fort Sam Houston, TX,
  • Perform nightly paperwork accurately and efficiently to ensure Hotel and Restaurant is in balance.
  • Research and correct discrepancies.
  • Advise management of any issues that occurred during the midnight hours.
  • Prepare paperwork and aid Security.
  • Prepare front desk for the next day arrivals, departures and housekeeping duties.
  • Check in and out of our Owners and Guests.
  • Provide assistance, guidance and a willing ear to listen for our Owners and Guests.
  • Most importantly help to create a wonderful, memorable vacation for our Owners and Guests that lasts a lifetime.
Guest Services Associate/ Night Auditor, -
Best Buy Evanston, IL,
  • Check in our Guests efficiently, pleasantly and accurately.
  • Assist our guests daily with all aspects in making their vacation happy, memorable and assuring they leave us rested, relaxed and already in the process of planning a return visit to our Resort.
  • Perform the nightly audit ensuring the Resort is balanced for the day and if not in balance troubleshoot to obtain balanced reports.
Appliance Sales Specialist, -
Ferguson Abilene, TX,
  • Inform Advise and Assist Customers with the purchase of Major Appliances including encouraging financing options.
  • Forklift and Order Picker Certified Driver.
Credit Coordinator, -
Cox Automotive Columbia, MO,
  • Research, identify and recover all potential margin losses.
  • Advise customers of home project financing options and process potential Lowe's account holders.
  • Process in store customer payments, research and resolve payment discrepancies.
  • Back-Up Cashier, Customer Service Desk, Returns Desk and Appliance Sales, Head Cashier.
  • Wherever and whenever I am needed to assist customers and provide outstanding customer service.
Snack Bar Attendant/Hospitality Cart, -
Grand Sierra Resort And Casino Reno, NV,
  • Provided efficiently and with courtesy, beverages and food to members and guests, also processed purchases quickly, accurately and always with a smile.
Lead Generator, -
Grand Sierra Resort And Casino Reno, NV,
  • Provided customers with information pertaining to At Home Services to gain an in home consultation by a Sales professional.
  • Provided financing options and processed existing credit applications.
Call Center Operator, -
First Financial Bankshares Beaumont, TX,
  • Provided members with customer service regarding existing medical claims and provided information on how to have a claim processed.
Call Center Operator, -
Johnson Controls, Inc. Junction City, KS,
  • Worked for Cigna Health Care on a temporary basis as a Call Center Operator and was hired permanently by Cigna.
Senior Teller, -
First Hawaiian Bank Kailua Kona, HI,
  • Processed commercial account transactions, balanced cash vault, supervised and corrected teller differences.
Stadium Associate, -
Glanbia Plc Orange, CT,
  • Provided courteous and accurate customer service and supervision to a designated section within the stadium for major NFL events.
Traffic Control Engineer, -
Grand Sierra Resort And Casino Reno, NV,
  • Provided residents of the city with safe traffic control setting up and breaking down road blocks, lane closures and rerouting traffic pattern.
Installation Coordinator, -
Great Expressions Dental Centers Pinellas County, FL,
  • Provided courteous, fast and accurate customer service to residential and commercial customers with alarm codes and any information needed to operate new/existing burglar/fire alarms.
  • Input alarm data into computer system.
VIP Staff, -
Great Expressions Dental Centers Reynoldsburg, OH,
  • Provided courteous and accurate customer service and supervision to the VIP section within the stadium.
Loader/Driver, -
Global, A 1St Flagship Company Limestone, ME,
  • Loaded parcels accurately and efficiently onto package cars using a load diagram.
  • Delivered overnight air packages.
Senior Teller, -
Fleet Bank Bank Of America City, STATE,
  • Provided courteous, fast and accurate customer service while processing residential and commercial customer transactions.
  • ATM Custodian, Safe Deposit Vault Custodian, Cash Vault Custodian, Video Camera Custodian.
Horticulture Associate, -
Our Growing Concern City, STATE,
  • Tended to existing, new or replacement of plants located within business offices throughout the State of CT.
Call Center Operator, -
Sonitrol City, STATE,
  • Provided fast and accurate customer service to activation of burglar/fire alarms.
  • Input data pertaining to alarm system in to computer.
Owner, 01/1984 - 01/1996
Taillons Appliance Center Out Of Business City, STATE,
  • Provided sales and service of major appliances.
  • Accounts Receivable, Payable, Payroll.
  • All aspects of owning and maintaining a small family business.
  • Business closed gracefully after Big Box Stores began growing rapidly and became more popular due to price points.
Owner, -
Marks Lunch Box City, STATE,
  • Provided great, delicious food and beverages to customers within a movable step-van.
Driver, -
Dickau Bus Company City, STATE,
  • Provided safe transportation within a school bus using designated routes, special event and after school athletic trips.
  • Taxi cab driver.
Education and Training
Diploma: , Expected in 1979
-
Central High - Bristol, CT
GPA:
Certificate Electronic Technician: , Expected in 1986
-
Computer Processing Institute - East Hartford, CT
GPA:
Certificate: , Expected in 1998
-
Branford Hall - Southington, Ct
GPA:
: , Expected in 1997
-
New York Institute of Photography - New York, New York
GPA: Children's Writing Community
Children's Writing Community
Additional Information
  • Awards received Regular Blood Donor. Dog walker and companionship for the N. Myrtle Beach SC Humane Society. Employee of the Month, Associate of the Year, Customer Service Excellence numerous times, Perfect Attendance Certificate. Numerous satisfaction letters written by my customers pertaining to the service given by me to them. Monetary Awards, Paid day off rewards, Merit Awards, Success sharing awards. Above and beyond the call of duty awards. Captain of the kid's workshop rewards. Captain of The Muscular Dystrophy Campaign. Two Gung Ho Nominations, One Gung Ho Winner. Numerous gift cards for obtaining customer service goals.
Skills

Accounts Receivable, ATM, Back-Up, Balance, Call Center, Cashier, Consultation, Credit, Customer Service, Fast, Financing, Forklift, Payroll, Camera, Research, Sales, Supervision, Technician, Transportation, Troubleshoot, Video

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Resume Overview

School Attended

  • Central High
  • Computer Processing Institute
  • Branford Hall
  • New York Institute of Photography

Job Titles Held:

  • Night Auditor
  • Guest Services Associate/ Night Auditor
  • Appliance Sales Specialist
  • Credit Coordinator
  • Snack Bar Attendant/Hospitality Cart
  • Lead Generator
  • Call Center Operator
  • Call Center Operator
  • Senior Teller
  • Stadium Associate
  • Traffic Control Engineer
  • Installation Coordinator
  • VIP Staff
  • Loader/Driver
  • Senior Teller
  • Horticulture Associate
  • Call Center Operator
  • Owner
  • Owner
  • Driver

Degrees

  • Diploma
  • Certificate Electronic Technician
  • Certificate

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