Network Technician12/2006 to 11/2017Verizon FIOSEast Syracuse, NY
Analyze network data to determine network usage, disk space availability, or server function.
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Install and configure wireless networking equipment.
Install network software, including security or firewall software.
Provide telephone support related to networking or connectivity issues.
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Create or update technical documentation for network installations or changes to existing installations.
Document help desk requests and resolutions.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Maintain logs of network activity.
Troubleshoot network or connectivity problems for users or user groups.
Customer service and sales.
03/2000 to 03/2005AT&TSyracuse, NY
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Use computers for various applications, such as database management or word processing.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Provide services to customers, such as order placement or account information.
Conduct searches to find needed information, using such sources as the Internet.
Learn to operate new office technologies as they are developed and implemented.
06/1999 to 12/1999Topsail High SchoolHampstead, NC
Meet with parents and guardians to provide guidance in using community resources and to teach skills for dealing with students' impairments.
Prepare for assigned classes and show written evidence of preparation upon request of immediate supervisors.
Instruct students in daily living skills required for independent maintenance and self-sufficiency, such as hygiene, safety, and food preparation.
Provide additional instruction in vocational areas.
Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
Administer standardized ability and achievement tests and interpret results to determine students' strengths and areas of need.
Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
Attend staff meetings and serve on committees, as required.
Collaborate with other teachers and administrators in the development, evaluation, and revision of secondary school programs.
Plan and supervise class projects, field trips, visits by guest speakers, or other experiential activities, and guide students in learning from those activities.
Special Education Teacher08/1998 to 07/1999Roanoke High SchoolRobersonville, NC
Maintain and develop Individualized Education Plans Adapt teaching methods and instructional materials to meet students' varying needs and interests.
Establish and enforce rules for behavior and procedures for maintaining order among students.
Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.
Prepare, administer, and grade tests and assignments to evaluate students' progress.
Maintain accurate, complete, and correct student records as required by laws, district policies, and administrative regulations.
Prepare materials and classrooms for class activities.
Instruct through lectures, discussions, and demonstrations in one or more subjects, such as English, mathematics, or social studies.
Establish clear objectives for all lessons, units, and projects, and communicate these objectives to students.
Assist students who need extra help, such as by tutoring and preparing and implementing remedial programs.
Assign lessons and correct homework.
Enforce all administration policies and rules governing students.
Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools.
Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
Meet or correspond with parents or guardians to discuss children's progress and to determine priorities and resource needs.
Guide and counsel students with adjustment or academic problems, or special academic interests.
Supervise, evaluate, and plan assignments for teacher assistants and volunteers.
Bachelor of Science: Communication Disorders and ScienceDec 1997SUNYPlattsburgh, NYCommunication Disorders and Science
Associate of Arts: HumanitiesMay 1994Onondaga Community CollegeSyracuse, NYHumanities
Accomplished and energetic Network Technician/Special Education Teacher w i th a solid history of achievement in Sales, Teaching, and Technical support for both field technicians and customers. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include, Networking, Troubleshooting, and solving complex issues.
database management, firewall, help desk, instruction, mathematics, office equipment, phone systems, repairs, sales, testing software, take messages, technical documentation, Telecommunications, tutoring, wide area network (WAN), word processing