Analytical Network Administrator adept at resolving complex technology issues. Critical thinker who addresses customer issues quickly and consistently exceeds performance standards.
In the position of IT Coordinator I have over 7+ years of technical and customer support roles. In this role I was effective in identifying problems using advanced troubleshooting skills.
Overall I have over 16 years in the IT industry.
As the Network\Phone Admin for the City the majority of my focus is on updating the city network with new fiber routes and hardware standards, coordinating the installation of a new city wide phone system, deploying wireless networks to all city buildings and technical project management during launch of the new City Library.
As the Information Systems Coordinator, my responsibilities included managing IT projects and working with staff, Physicians and vendors on implementing new medical technologies. Some of the support technologies include (Greenway EMR, McKesson EMR, Toshiba Strata Phone systems, Meditech, Dictaphone, Kronos time keeper, WebSense internet tracking, VMware and multiple other health care related tools.)
As Broadband Development Supervisor, my responsibilities included acting as lead in implementing network monitoring software , daily processes, agent self-help websites, quality assurance guidelines, escalation processes and ticketing systems as well as staffing for the new 100-seat desktop support department. On a daily basis my team of 22 technicians handles approximately 1,600 pc and network connectivity related calls.
As the sole remote Network Technician for the Portland area my job was to support / install all phone and data communications for the Portland market and report all finding back to the home location in Austin Texas.
As Supervisor of High Speed Data Services for the Portland Metro launch of cable modem services, I was responsible for business planning, software implementation, network launch management, network operations development as well as recruitment and training of network support agents. I managed a team of 20+ employees and multiple contractors on a daily basis. During this time I also assisted in the installation and testing of various large scale network components needed to support 300,000+ Subscribers.
Digium Switchvox Online Training (2013)
Statseeker Network Monitoring Online Training (2012)
McKesson Administration (McKesson 2010)
Toshiba Strata Phone system Administration (2011)
HIPPA Security (2006, 2007)
CHARTER COMMUNICATIONS CUSTOMER CARE TRAINING (2002)
CHARTER COMMUNICATIONS SUPERVISORY SKILLS (2002-2003)
WORKING WITHIN THE LAW MANAGEMENT TRAINING (AT&T 2000)
LEADING THE WAY MANAGEMENT COURSE (AT&T 1999-2000)
MICROSOFT NETWORKING ESSENTIALS (PORTLAND CC 1998)
Walla Walla Community College 2 year (1994 -1996)
COMPUTER TECHNOLOGY (PRINCE TELECOM 1998)
CISCO/3COM/COM21 UNIVERSAL BROADBAND ROUTER TRAINING (AT&T 2000)
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