I am an IT professional with over 15 years of experience supporting and implementing technology to improve business processes. I am experienced in the design, planning, implementation, optimization, and troubleshooting of physical and virtual datacenter environments. I am able to diagnose complex problems and systems to consistently deliver effective solutions.
Managed and supported hardware and software operations at one on-site and one remote Data Center, including more than 75 virtual machines providing 27/2 service to 3,000 employees.
Managed and supported hardware and software operations at one on-site and one remote Data Centers, including more than 75 virtual machines providing 24/7 service to 2,800 employees.
Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts.
Created and implemented disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications.
Evaluated and selected appropriate anti-virus and intrusion detection software for email and network to ensure complete and continuous coverage with no security breaches.
Directed facilities management, including UPS, FM200 fire suppression system, HVAC and building generators. Negotiated vendor agreements.
Managed multiple projects, including P2V migration, ESX to ESXi upgrades, new facility turn-up (Network, phone, printers, computers, etc.), AutoDesk and Microsoft Audits.
Hired, trained and supervised a 7-member team providing email, AD administration, Data Center operations and Help Desk support.
Analyzed software, hardware and network systems for various small businesses.
Maintained company servers, computers, printers, cables and other equipment.
Acted as primary contact for computer hardware and software problems, as well as network emergencies.
Analyzed complex computer systems to assess vulnerability and risk.
Responded to all client requests for technical support by phone, email and the inter-office chat service.
10165 UPGRADING, ADMINISTERING, AND TROUBLESHOOTING MICROSOFT EXCHANGE SERVER 2010 AND MICROSOFT EXCHANGE SERVER 2010 SP1
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