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Network Operations Center (NOC) Manager Resume Example

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NETWORK OPERATIONS CENTER (NOC) MANAGER
Summary
Versatile management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors.
Skills

Technical Skills/Certifications

  • MTA 98-365 (Microsoft Server 2008)
  • Microsoft Office Suite
  • ITIL Foundation
  • Server Administration
  • Cyberbots
  • Salesforce
  • Sharepoint
  • Nimsoft
  • SCOM

Functional Skills/Training

  • Coaching
  • Team Player
  • Negotiation
  • Documentation
  • Problem Solving
  • 24/7 Schedule Building
  • MGMT 101 (HR Training)
  • MGMT 102 (HR Training)
  • Honorary participant in Eatel's 2017 Leadership Development Program
Experience
Network Operations Center (NOC) Manager
Shreveport, LAEatel Business/Dec 2015 to Current
  • Oversee the day-to-day operational aspects of the NOC.
  • Recruiting and training of future team members.
  • Coach, provide feedback and improve the productivity of the team.
  • Appropriate utilization of resources to deliver quality services to Venyu's customers.
  • Manage team performance in an effective, consistent and timely manner.
  • Logistics
  • Handle/escalate technical /personnel issues.
  • Maintaining a detailed understanding of Venyu's/Eatel's service offerings, delivery processes and technical capabilities.
  • Prepare reports for management as needed.
  • Manage knowledge repository for policies & procedures.
  • Supervise NOC Teams by mentoring and training in established processes and procedures.
  • Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
  • In coordination with the NOC Supervisor, or HR, may interview, make recommendations for a specific employee hire, and train employees; schedule and direct work; appraising performance, addressing complaints and resolving problems with the assistance of HR.
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Conduct, attend and participate as appropriate in staff meetings and other meetings as necessary.
  • Work with the NOC Supervisor to maintain the building management, surveillance, and system monitoring applications.
  • Trained users in the proper use of hardware or software.
Network Operations Center (NOC) Supervisor
Bossier City, LAVenyu Solutions, Inc/May 2014 to Dec 2015
  • Responsible for leading NOC team and delegating tasks to ensure quality work is accomplished, and our client support cases are closed in a timely/efficient manner.
  • Responsible for the scheduling/training of both of the NOC's located in Baton Rouge and Bossier City.
  • Work with upper management on assignments and delegate tasks to NOC team when appropriate.
  • Prepare weekly OT, equipment activity, and access reports.
  • Delegate tasks to upper management when needed.
  • Attend/Call in to weekly meetings to discuss upcoming projects and updated procedures.
  • Interview potential candidates for the NOC.
  • Escalated unresolved issues to appropriate level.
Network Operations Center (NOC) Technician
Bossier City, LAVenyu Solutions/May 2014
  • Work rotating schedule as part of NOC team to provide 24/7 support for clients and their systems.
  • Observe, Escalate, and Document Alerts
  • Tape Rotations
  • Provide Security Access to Clients/Deny unauthorized access
  • Logistics (Deliveries and Shipments)
  • Provided after-hours support for applications and project efforts when needed.
  • Escalated unresolved issues to appropriate level.
  • Followed internal procedures for change management, incident management and escalation.
Quality Assurance Tester
Baton Rouge, LAElectronic Arts Inc/Aug 2011 to May 2012
  • Worked in a team environment to ensure that a valuable end product is delivered to the customer.
  • Tasks included testing certain areas of a game to ensure that the areas were free of defects.
Education and Training
Bachelor of Science: ISDS (Information Systems and Decision Sciences)Louisiana State UniversityMay 2012Baton Rouge, LAISDS (Information Systems and Decision Sciences) Recipient of TOPS Scholarship Dean's List Honors
Additional Information
  • AWARDS: *Dean's List-2010 *TOPS scholarship
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Resume Overview

Companies Worked For:

  • Eatel Business
  • Venyu Solutions, Inc
  • Venyu Solutions
  • Electronic Arts Inc

School Attended

  • Louisiana State University

Job Titles Held:

  • Network Operations Center (NOC) Manager
  • Network Operations Center (NOC) Supervisor
  • Network Operations Center (NOC) Technician
  • Quality Assurance Tester

Degrees

  • Bachelor of Science : ISDS (Information Systems and Decision Sciences)

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