Datatel SolutionsSan Antonio, TxNetwork + Office Support
Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the Datatel Solutions office network.
Maintained and setup Windows Server 2003 for Office billing service.
Maintained and setup Daily online backup.
Administrative Duties included: Assisted Administrator with daily accounting and payroll through Quickbooks. Created and maintained website Researched and recommended software solutions for remote support of customers.
CSS SystemsSan Antonio, TxComputer Technician Level II
Member of a tech support team.
Served 200 plus customers by providing onsite installation, configuration, and upgrading of hardware.
Maintained and setup vpn for customers.
Maintained and setup internet for customers.
Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the customer networks.
Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components.
Repaired and upgraded hardware and software for PC systems.
Installed and interfaced computer hardware including wyse60 terminals, dot matrix and hp printers, muxes and routers in a unix enviroment.
Did troubleshooting on network connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions in Unix enviroment.
Did software and hardware installation, end-user support and training, supporting M.OM.S software customers.
Maintained all CAT-5 around the station using the punch down tool and other related tools, serviced all quad racks, battery chargers and kept track of stock items.
Provided technical support for problems with sound cards, video cards, network cards, modems, hard drives, hard disk controllers,backup drives and PCI bridges Added hardware to computer systems such as: hard drives, video cards, sound cards, SCSI devices, printers and scanners.
Provided technical support to end-users in hardware/software.
Researched and recommended hardware and software solutions for customers.
Installed and configured Unix servers and workstations using ethernet CAT5 cables.
Set up network using ethernet topology, spliced cables, laid cables and installed computers.
Madison High SchoolSan Antonio, TxHigh School DiplomaSan Antonio College 1300 San Pedro Ave., San Antonio Texas Network Administrator Present Security Pro Certification 15 credit hours Continued education San Antonio College 1300 San Pedro Ave., San Antonio Texas. Business Administration present 33 credit hours Continued education
San Antonio College
accounting, Administrative, backup, billing, bridges, Business Administration, cables, CAT5, CAT-5, computer hardware, hardware, hardware installation, credit, databases, database, ethernet, hard drives, phone support, hp printers, inventory control, laptops, access, Office, Windows, modems, Network Administrator, network cards, network, networks, payroll, PC systems, PCI, printers, Quickbooks, routers, San, scanners, scheduling, SCSI devices, sound cards, technical support, tech support, user support and training, telephone, troubleshooting, Unix, Unix servers, upgrading, video cards, vpn, website, written