Results and detail oriented Telecom Engineer with thorough knowledge and proven success ensuring functionality and quality of robust networks in numerous capacities. Professional Highlights Proven experience in people and resource management. Solid background performing and directing RF maintenance activities, including preventive and correcting maintenance. Expertise utilizing spectrum analyzers, power meters, and frequency counters, coupled with strong working knowledge of E1/T1 testers. Expertise in quality assurance and problem-solving, including analysis and troubleshooting, to identify and resolve failures at early stages. Strong communications skills; experience in coordination of efforts with clients, subcontractors, engineering crews, and management at all corporate levels. 600 data compressor STRATEX. XP4 and Provision system maintenance and operations LUCENT TECHNOLOGIES. Metropolis ADM application and planning. ALCATEL-LUCENT. OMS platform operations ITIL V3 foundation certified.
Proficient in use of management tools from different vendors including Ericsson, Alcatel-Lucent, Aviat, etc.
Network consultant engineer05/2012 to 10/2014Glow Networks Bellevue, WA
Advanced services engineer with occasional functions of technical project lead working in lab environment with team supporting lab roll out, operations, testing as well as subsequent first field application of high capacity Evolved Packet Core (EPC) equipment for a leading 4G/LTE service provider.
Responsibilities include, but are not limited to: Ensuring timely and accurate delivery of technical solutions for problems detected in lab (SW updates and releases, problem solving, etc.).
Ensuring accurate defect and issue tracking to customer by supporting efforts in proper documentation of faults and solutions provided to solve them.
Provide regular statement reports to engineering as well as management teams on the status and trends of the mentioned faults Optimization of time and quality of response to requests of support issued by customer establishing internal SLA's, accountability and periodic follow up meetings.
Faulty unit cycle follow up including RMA generation and logistical support, faulty part tracking and labeling as well as post replacement testing and validation.
Coordination and logistical support of troubleshooting interventions involving teams located in different geographical locations and responsible for several vendors/platforms.
Jan '07 - May '12) Headed a team of 15 engineers in charge of every day operations in the areas of Transmission, BSS and Core Network on a GSM/UMTS network.
Coordinated all preventive and corrective maintenance activities in these areas of the network.
Analyzed field data and proposed action plans and strategies producing a steady reduction of network element downtime by an average of 5% year or year.
Supervised and oversaw hiring and training of new personnel.
Followed up on implementation of transmission, BSS and Core Network related projects and periodical evaluation of contractor's performance.
Designed testing procedures to ensure network and component connectivity.
Provided hands-on resolution to escalated issues and failures, isolating problems and establishing procedures to ensure resolution of all failures.
Coordinated efforts with multi-functional departments, additional service engineers, and corporate headquarters.
Participated in level 2 emergency on field interventions.
Produced detailed record of all registered failures for future analysis.
Interim director of Service Management and Operations07/2011 to 12/2011Orange DominicanaSanto Domingo, Dominican Republic
Responsible for overall management and budget implementation and follow up of a team of 53 engineers divided in teams in charge of Radio access network operations and support (2G and 3G), Transmission operations (SDH, PDH, IP), Value added services, NOC, Core network (voice, data, signaling), Helpdesk and change management.
Responsibilities include, but are not limited to, the following: Operational KPIs establishment and follow up.
Budget drafting, implementation and follow up (over 10M USD Opex) Weekly reporting, follow up and analysis of major incidents Bi-monthly reporting of network general status to upper management Evaluation and implementation of cost optimization initiatives.
Supplier management (support contract) and SLA compliance.
Transmission operations manager01/2003 to 12/2006
Head of a team of 4 engineers in charge of level 2 and level 3 transmission support for field personnel on a 350+ link SDH-PDH network.
Responsibilities included new circuit configuration and commissioning, traffic re routing and disaster recovery plan design and testing.
Failure data collection and analysis and plan drafting.
Transmission field engineer and supervisor09/2000 to 12/2002
In charge of on field corrective and preventive maintenance; new MW link installation supervision and data collection.
Periodic site visitation and record keeping were also required tasks.
01/2000 to CurrentGlow Networks (CSS Corp)Bellevue, USA, WA
Cell Site / MW Technician02/1999 to 09/2000Tricom. Santiago, Dominican Republic
Part of a team responsible for optimization and troubleshooting of cellular and PCS network, while managing optimization schedule for AMPS network.
Worked directly with international engineers in new BTS implementation and commissioning.
Participated in design of contingency plan for weather emergency response.
Regularly tested and optimized all components to ensure reliability.
Project Manager10/2014 to CurrentGlow NetworksBellevue , WA
Education and Training
SIEMENS STR1C and Background Theory Revision1999Telecommunications engineering degree; Universidad Catolica Madre Y Maestra, Dominican Republic. .
*Master's degree on Management and productivity. UNAPEC. Dominican Republic.
Fully bilingual in Spanish and English. Good understanding of French.