Obtain a challenging position in a dynamic growth-oriented company where I can use my knowledge and skills to perform sensitive professional negotiating and decision-making to optimize resources, improve performance, and increase profits.
Operating Systems & Hardware Software
WIN 95/98, NT 4.0, 2000, and XP SQL and Oracle
UNIX System C and C++ Language
Workstation Administration HTML, XPP, XML
Server and Enterprise
Redeveloped direct email marketing strategy, resulting in 27% increase in site visits.Eliminated bugs interfering with user experiences, generating over 86% positive customer feedback comments.Improved user productivity, discoverability and simplicity through UI redesigns.Built user interface, data visualizations and designed overall user experience, resulting in 40% increase in sales.
01/2002 to Current
FM GLOBAL － Norwood, MA
Commercial and industrial property insurance, engineering-driven risk management solutions Managing Editor Participates in system requirements definition, testing, training, implementation and support of the enterprise world web base application "approval guide ".
Update the wed database with HTLM and XML codes.
Make recommendations on all implementations on the database.
Support and Manage the database contains over 4,000 customers with 60,000 products.
For any new addition to the application I take full responsibility of all transactions.
Solicits requirements through interviews, workshops, and /or existing system documentation and procedures.
Uses industry standard analysis techniques to uncover business requirements, such as data flow modeling, use-case analysis, and workflow analysis.
Documents the results of analysis activities using the appropriate templates and tools.
Producing project feasibility reports.
Planning and working flexibly to any deadline.
Makes recommendations regarding necessary changes on deliverables expected from other groups.
Works with other development groups to ensure an integrated business solution Assumes the responsibility of project manager for projects that are limited in scope and are generally modifications to an existing application Represents business needs on project teams Demonstrates a clear understanding of Business and Business Processes.
01/1999 to 01/2001
Network AssociateCAMBRIDGE TECHNOLOGY PARTNERS － Boston, MA
Software Industry affiliate with Microsoft, providing software solutions for worldwide clients.
Uphold window 2000, Unix and NT servers 50 % of the time Handled routers, users accounts , and back up in the servers Configuration of TCP/IP protocol for Unix and NT Servers Maintained daily back up for multiple server base on Unix, window and NT platform Installed and update applications on servers and workstation Provided training to end users after completion on new applications in house.
01/1993 to 01/1999
Network Administrator/ ProgrammerNEIGHBORHOOD ASSISTANCE CORPORATION OF AMERICA － Boston, MA
Non-profit mortgage company and community advocacy firm with offices nationwide Supported all PC and Servers in the network for more than 20 offices Maintained routers, server stations, and all pc and laptops Handled PPP accounts for fifty hands users off site Configured TCP/IP and all other applications needed for servers & workstations Programmer the IVR database project with C, Visual Basic and SQL programming language Troubleshoot the IVR database system and other company applications daily Maintained, Supported and Implemented the IVR system 85 % of the time.
01/1990 to 01/1993
Computer Lab AssistantROXBURY COMMUNITY COLLEGE － Boston, MA
Public institution of higher education offering Associate Degree and certificate programs Maintained software installations in IBM PC for teachers and students.
Set up Servers, Workstations, and HP printers for most areas in the school.
Troubleshoot most IBM PC's within installation of new software.
Provided assistance to Teachers and students in regular basic.
Bachelor of Science: Management Information SystemsUNIVERSITY MASSACHUSSETTS of BOSTON － Boston, MAManagement Information Systems
Associates Degree: Computer ProgrammingROXBURY COMMUNITY COLLEGEComputer Programming
Microsoft Certified System Engineer IVR Systems Certification Waves TechnologyConcordia University － Burlington Montreal, MA Quebec
XPP Certification XyEnterpriseReading, MA
English, Fluently French
basic, Business Processes, business solution, C, C++, Hardware, clients, database, Editor, Engineer, English, XML, French, HP printers, HTML, insurance, IVR, laptops, Managing, Microsoft Certified 2000, window 2000, WIN 95, 98, window and NT, NT 4.0, Works, modeling, Enterprise, network, NT Servers, Operating Systems, Oracle, IBM PC, IBM PC's, PPP, Producing, profit, Programmer, programming, routers, Servers, SQL, system documentation, TCP/IP, Troubleshoot, UNIX System, Unix, Visual Basic, workflow analysis, workshops
Bachelor of Science : Management Information Systems Associates Degree : Computer Programming Microsoft Certified System Engineer IVR Systems Certification Waves Technology XPP Certification XyEnterprise
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