Knowledgeable Salesforce Administrator demonstrating exceptional communication and time-management skills. Focused on taking a systematic approach to creating successful solutions and solving complex problems.
Troubleshooting and problem solving
Microsoft Office Suite
Logical, process oriented thinker
CRM SpecialistJun 2014 to Nov 2016 Pearson － Remote
Assist in the administration of the Solution Sale's Salesforce.com org. (600 users)
Manage hierarchies, role profiles, and user access.
Configure standard/custom objects, validation, record types, page layouts, reporting, and analytics.
Configure workflow rules for automation solutions.
Create and maintain reports and dashboards.
Import/export bulk data via the Dataloader
Project CoordinatorJan 2013 to Apr 2013 Real Goods Solar － Louisville, CO
Defined project deliverables and monitored status of tasks.
Collaborated with cross-functional teams to draft project schedules and plans.
Served as the single point of contact for project scheduling and changes.
Delivered status reports to stakeholders for budgeting and planning purposes.
Account ManagerFeb 2012 to Dec 2012 onTargetjobs - HealtheCareers － Centennial, CO
Addressed customer questions and concerns regarding products, prices and availability.
Wrote, proofed and edited sales proposals and correspondence.
Worked closely with company executives to identify new business opportunities.
Planned, created and delivered sales presentations.
Developed and executed annual sales plans and strategies for my territories.
Delivered exceptional account service to strengthen customer loyalty.
Account CoordinatorJun 2011 to Feb 2012 onTargetjobs - HealtheCareers － Centennial, CO
Supported Sales and Account Management teams.
Answered client phone calls and directed them to appropriate AM/AE.
Resolved incoming job seeker and customer inquiries and issues via phone, email, or chat.
Recognized and provided Sales team with any possible up-sell opportunities.
Made outbound calls and sent customized emails that built relationships with customers.
Salesforce.com InternMar 2011 to Jun 2011 onTargetjobs － Centennial, CO
Worked directly under the Salesforce.com Administrator
Assisted with lead generation and marketing efforts by creating reporting and updating the lead object within the CRM platform.
Assisted with the creation of new user profiles and roles.
CRM support for Sales and Account Management team.
Sales ManagerJan 2008 to Jun 2011 Bebe － Broomfield, CO
Assisted in recruiting and training all sales staff for my store location.
Generated monthly and annual sales reports.
Created and directed sales team training and development programs.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Maintained friendly and professional customer interactions.
Managed a sales staff of 6 members.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Worked closely with the district manager to formulate and build the store brand.
Bachelor of Arts, Technical Management2010Devry University － Westminster, CO, USA