||Responsibilities & AssignmentsSystem ManagementCell phones: ordering, diagnostics, management (Nextel/Verizon/AT&T/T-Mobile)Setup e-policy (antivirus management system)Microsoft Active Directory, ExchangeAdd / remove usersAdd users to specific security groupsConvert POP3 accounts to ExchangeUnix e-mail serverAdd / remove usersNetworkingDiagnose and repair connectivity problemsAcquire technical support from Internet Service ProvidersSoftware management (Comsense, Microsoft Dynamics AX, Microsoft Office Suite, etc.)Optimize software infrastructureAdd / remove usersPerform database maintenanceRun catalog update for Comsense EnterpriseUser AssistanceStaff Help DeskAddress service requestsInterface with users to solve problemsDiagnose and repair laptop and desktop computersSend in technical support request into HPLook up warranty information on computersSend/receive computers from HPSend/receive computers from usersVoIP diagnostics/managementAssign extensions to usersReset voice mail passwords|
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