Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
An experienced network administrator seeking a position to support and problem solve all aspects of IT needs to add valuable assets to an esteemed organization as an active member. Installation of network components Configure and set-up of network hardware and software devices Systems Installation, Configuration & Upgrading Network maintenance Technical Support and Help Desk Team player with ability to analyze the problems quickly and implement the solutions.
Windows 2000/XP/Vista/7/8 * MS Office (Word, Excel, PowerPoint) * MS Exchange * MS Outlook * Active Directory * Windows 2003/2008 Server * PC Desktop * VMware * Web Design (CSS) * ODBC * UNIX * Switches & Routers * Proficient in various network protocols, to include TCP/IP, Telnet, FTP, HTTP, POP3, DNS, DHCP
01/2011 to Present
Network Administrator Accuweather.Com State College, PA,
  • Troubleshoot malfunctions of network hardware/software applications, telephones and security systems to resolve operational issues and restore services for all end users.
  • Monitor network performance to determine whether adjustments need to be made.
  • Create user accounts, permissions, and mailboxes.
  • Manage and monitor servers via VMmare to maintain performance functionalities.
  • Analyze, detect, identifies and corrects technical problems and deficiencies.
  • Arrange outside IT vendor meets for upgrades, updates, patches and replacements on software and hardware products to help company sufficiency and involved in implementation process.
  • Developing and maintaining the front end functionality of website and modify/update when new products are ready to be marketed.
  • Slashed payroll/benefits costs by 20% by negotiating pricing and fees, while ensuring continuation of enhancements of services.
  • Producing monthly reports on company productivity, plans, and issues upper higher management.
01/2008 to 01/2011
Data Room/Distribution I Associate Team Lead Bickford Senior Living Okemos, MI,
  • Perform data entry into various company software systems such as WMS, SAR in an logistics warehouse environment.
  • Demonstrate the ability to supervise and lead a team of 6 to 8 employees.
  • Troubleshoot problem areas in logistics and recommend solutions to upper management to ensure desired logistics objectives, priorities, and schedules are met; process improvement knowledge.
  • Assess weekly and monthly invoices; prepare ordering, inventory, and supply documents.
  • Operated forklift to move, stack, un-stack, load, and unload material in the work area.
  • Monitor various metric reports to determine achievement of quality and performance goals and operational processes.
  • Enhance department workflow and performances by proactively analyzing department metrics.
  • Inspect and organize all completed orders for quality and inventory control purposes independently to meet efficient deadlines.
01/2006 to 01/2007
Technical Support Help Desk Convergys Corporation AT&T City, STATE,
  • Assisted in troubleshooting user problems relating to Operating System issues (Windows, and Win 2000, XP), TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
  • Analyzes, detects, identifies and corrects technical problems and deficiencies.
  • Monitoring and maintaining computer systems and networks.
  • Troubleshooting systems and network issues and diagnosing and solving hardware and software discrepancies.
  • Rapidly establishing a good working relationship with customers and other professionals.
  • Provide training to clients in the use of system and applications as related to Internet.
  • Testing and evaluating new software.
01/1996 to 01/2000
United States Navy , STATE,
  • U.S.S.
  • George Washington CVN 73- Aviation Ordnanceman Performed maintenance and testing afloat on all air-launched weapons, magazine sprinkler systems, and cargo/weapons elevators.
  • Inspect, maintain and repair aircraft mechanical and electrical systems.
  • Serviced bomb, missile and rocket releasing and launching devices.
  • Stow, assembled and loaded ammunition including torpedoes, missiles, and rockets.
  • Oversaw and Supervised Maintenance on millions of dollars' worth of aircraft and aviation equipment.
Expected in May 2009
Bachelor of Science: Computer Science
Prairie View A&M University - Prairie View, TX
Computer Science
Active Directory, benefits, hardware, CSS, clients, data entry, DHCP, DNS, electrical systems, forklift, FTP, HTTP, Inspect, Internet connectivity, inventory, inventory control, INVENTORY____________________________________________________________________, logistics, mechanical, Excel, MS Exchange, MS Office products, MS Office, MS Outlook, PowerPoint, Windows, Windows 2000, Win 2000, Word, weapons, negotiating, network hardware, network, networks, ODBC, Operating System, payroll, POP3, pricing, processes, process improvement, Producing, protocols, quality, Routers, servers, Switches, TCP/IP, telephones, Telnet, Troubleshoot, Troubleshooting, UNIX, upgrades, Vista, Web Design, website, workflow

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