Organized and focused Network Analyst seeks employment as part of a dynamic IT team. Well-versed in cutting-edge technologies, as well as telecom operations and systems. Possess exceptional troubleshooting skills for networking issues, end user problems and network security.
Spearheaded a company-wide ATM system renovation resulting in ADA compliance. Saving the Bank Millions in potential civil lawsuits.
Spearheaded Teller system upgrade through out all bank locations.
Integral part of Alamo Bank's conversion from Fiserv to Frost Bank's core system.
Acted as primary contact for computer hardware and software problems, as well as network emergencies. Worked with outside vendors and teams to develop voice and data wiring infrastructure. Responded to all client requests for technical support by phone, email and the inter-office chat service. Supervised external computer consultants and vendors. Manipulated frequently-used switchport settings to different VLans. Diagnosed network problems involving a combination of hardware, software, power and communications issues.
Led a cross-functional team of computer technicians to troubleshot and resolved internet connectivity and general software and hardware issues.
Managed the five-person local IT team, allocating resources to ongoing projects and enforcing deadlines.
Set up, tested and configured networks, desktops, laptops and printers. Resolved technical issues for clients in person, on the phone and through e-mail. Repaired and reinstalled software. Performed diagnostic tests and repaired malfunctioning hardware and software. Diagnosed, installed, configured and repaired computer systems and software.
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