Highly motivated and versatile, bilingual customer service specialist offering over 15 years of comprehensive experience in a variety of fast-paced, face to face settings, high volume and team-based environments. Superior computer skills trained in Microsoft Office applications and brings proven experience in research. Personable and professional under pressure with expertise in delivering support services and resolving internal and external customer complaints. Provides excellent interpersonal skills, a dedicated work ethic and thrives both independently and when working with a cohesive, talented team.
MS Windows proficient
Neighborhood Preservation Inspector I | Neighborhood, 01/2004 to 08/2015Services Department
Elizabeth has worked for the City of Phoenix for 15 years; 10 within the Neighborhood Services Department.
She has held 2 positions with the department.
As a Neighborhood Maintenance Technician in the customer service call center, she became familiar with the zoning and code enforcement, provided customer education and assistance in filing complaints and became certified as a bilingual Spanish-English language interpreter.
After a year and a half she was promoted to her current position Neighborhood Preservation Inspector I, where she is responsible for resolving field complaints, assisting in special projects, work closely and extensively with City Council, neighborhood associations and other Departments in education, interpretation and enforcement of city zoning , property maintenance and environmental safety ordinances and housing safety regulations.
November 2006 she was certified by personnel for acting in the capacity of Neighborhood Preservation Inspector II supervisory level.
Investigate properties to ensure compliance with laws, codes, ordinances, regulations and standards (commercial and residential) Work closely with City Council, *neighborhood associations, residents and other City employees and outside agencies in interpretation and in education of city codes and ordinances Extensive, clear, concise documentation of case investigations and written summaries Initiate civil and or criminal legal court actions for cases with continuing violations Testify as a witness for the City in court proceedings Responsible for assisting in development of fight back action plans Neighborhood Preservation Inspector I Attends monthly meetings and helps facilitate and provide planning, guidance and information to Neighborhood Associations on best approach to gain compliance from property owners with complex socioeconomic problems and business owners.
Helping develop and encourage improvement efforts in community.
Strong, effective communication with customers in a face to face setting, telephonically and in group settings.
Answered an average of 75to 90 calls per day by addressing customer inquiries, solving problems and providing education.
Owner operator, 01/2004 to 01/2008Premier Umpiring － Phoenix, AZ.
Supervised a team of 28 employees, scheduled games and training.
Responsible for AIA certification of umpires employed.
Responsible for negotiation and renewal of umpiring contracts with the City of Phoenix Parks and Recreation.
Purchased uniforms and equipment and managed payroll account.
Handled daily heavy flow of paperwork , proficient in office machines and equipment including telephones, copiers, faxes, computers, printers, scanners, shredders.and cooperated with the accounting departments on invoicing and shipping problems.
Provided an elevated customer experience to generate a loyal clientèle.
Neighborhood Maintenance Technician, 01/2001 to 01/2004Neighborhood
Services Department － Phoenix, AZ.
Answered an average of 75 to 90 calls per day by addressing customer inquiries, solving problems and providing education and information.
Addressed personal and or written complaints and inquires on possible violations of property maintenance, zoning and environmental safety ordinances Responsible for providing information relating to City zoning property maintenance ordinances, code enforcement and environmental safety ordinances interpreted to residents, city council other departments and outside agencies.
Research case information accordingly for property application of zoning codes by researching property ownership, site addresses, current zoning and case history.
Strong, effective communication and interpersonal skills, fluent in the Spanish language.
Able to communicate with students, parents and staff in a face to face, telephonically and in groups settings.
High School DiplomaNorth Phoenix High School － Phoenix, AZ
accounting, AIA, approach, Articulate, call center, case management, interpersonal skills, concise, contracts, Council, credit, customer
service, Customer service, documentation, English, fast, faxes, filing, Inspector I, Inspector II, interpretation, invoicing, legal, meetings, MS Windows, negotiation, office machines, office
machines, payroll, personnel, copiers, printers, Quick learner, researching, Research, safety, scanners, shipping, Spanish Language, bilingual Spanish, supervisory, Technician, telephones, verbal communication skills, written