Knowledge of the methods and techniques of implementing and assessing health education programs on a state and federal level. Knowledge of current health issues and community health education needs Able to establish and maintain effective working relationships Good eye for detail; well organized, skilled in setting priorities. Remain calm and work well under demanding conditions. Knowledge of Federal, State, and local regulations, policies, and procedures relating to the Affordable Care Act. Knowledge of the principles, practices, and theories of public health education Excellent analytical, problem solving, critical thinking and research skills. One of the first certified healthcare navigators in the state of Maryland, working remotely and independently. Helped Initiate and implement the Affordable Care Act starting October 1st 2013.
Education and Training
Master of Science, Healthcare AdministrationMay 2016University of Maryland, University CollegeHealthcare Administration
Bachelor of Science, Healthcare ManagementSouthern Illinois University － CarbondaleHealthcare Management
Certified Healthcare Navigator
Information Systems and Programs
Maryland's Children Electronic Social Services Information Exchange (CHESSIE)
Microsoft Office: Excel, Power point, Word
E-Clinical Works (ECW)
Worker portal user in the Healthcare Benefits Exchange (HBX) system
Medicaid Management Information System (MMIS)
Attorney, Benefits, call center, counseling, client, clients, customer service, delivery, diagnosis, expense reporting, government, Health Education, Information Systems, Insurance, legal documents, Director, managerial, marketing, mental health, Access, Excel, Exchange, Microsoft Office, Power point, SharePoint, Word, Works, Management Information System, Navigator, Organizer, patient flow, policies, progress, quality, safety, Social Services, SOP, supervisor, tax
Navigator/supervisorJan 2015 to Current Baltimore, MD
Collaborate with government, private/non private-sectors to ensure that residents are enrolled in subsidized/unsubsidized health coverage and are properly equipped to navigate the Maryland Health Benefits Exchange.
Cultivate external partnerships with local health/social service entities throughout Baltimore city and surrounding areas.
External partnerships include John Hopkins' Moore Clinic, The international Refugee center, Jai Medical centers, Shepherd's clinic, Sinai hospital, Bayview hospital and healthcare for the homeless.
Identify providers needing navigator assistance by analyzing the sites' patient flow and accessibility; place and oversee navigators/assisters at external sites.
The liaison between the connector program and its external partners; monitoring performance, safeguarding contractual compliance and ensuring that program requirements are met.
Analyze insurance and other demographic information to determine patient eligibility Adhere to statistical goals.
Provide support to sixteen (16) certified navigators/assisters who play critical roles in strengthening Maryland's health care delivery system.
On call supervisor for navigators stationed in Baltimore County, Ann Arundel County and the Healthcare Access Maryland call center.
Provide high quality customer service Interact with high level executives; CEO, VP, and Director of Operations daily to discuss program components, including calendar management, travel planning, expense reporting, client and transaction interaction.
Organize monthly community outreach events throughout Baltimore city, Baltimore county and Ann Arundel county.
Collaborate with the communications department to address media inquiries/ policy questions relating to the Affordable Care Act.
Assist with the development and implementation of marketing tools.
Organizer/facilitator of the navigator performance improvement work group.
Establish work expectations, assign tasks; perform formal/ informal evaluations.
Provide training, guidance and counseling as needed in efforts of yielding proficiency and harmonious work environments.
Collaborate with other internal programs to identify and eliminate barriers to healthcare.
Develop and implement Standard Operating Procedures (SOP's) that are in alignment with program activities.
Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommend and administer policies and procedures.
Jun 2013 to Jan 2015
Healthcare Access Maryland Connector Program (Certified Navigator), Baltimore MD Point of contact for the Baltimore city walk-in team while in the interim of locating a team manager.
Assist deputy director with managerial task and facilitate interactions with the eligibility department; maintaining a stable work flow.
Investigate and solve complicated cases referred by my team mates.
Provide outreach and education to uninsured or underinsured individuals in the Central Region of Maryland Distribute information about eligibility requirements for applicable federal premium subsidies and cost-sharing assistance, eligibility for Medicaid and MCHP, and how to enroll in Medicaid, MCHP or Qualified Health Plan.
Facilitate plan selection based on the needs of the individual seeking to enroll; assessment of tax implications and premium and cost sharing requirements; and facilitate application, enrollment, renewal and disenrollment Assist with eligibility determinations and enrollment into Medicaid and MCHP programs which includes application, redeterminations, changes of circumstances and selection of managed care organizations Provide assistance with premium subsidies and cost sharing Provide referrals to appropriate agencies including the Attorney General's Health Education and Advocacy Unit and the Maryland Health Insurance Administration, for applicants and enrollees with grievances, complaints, questions or the need for other social services Provide all information and services in a manner that is culturally and linguistically appropriate and ensures accessibility for individuals with disabilities Provide ongoing support with respect to issues relating to eligibility, enrollment, renewal and disenrollment in Medicaid, MCHP and QHPs in the Individual Exchange.
Family Support WorkerJan 2009 to Jan 2013 State Of Maryland Department of Social Services － Landover, MD
Continuous assessment of children's safety, permanence and well-being.
Provide individual support to children and adults with multi-axial mental health diagnosis.
Locate and maintain placement for children coming into care.
Assist parents with court order requirements to regain parental rights.
Locate available resources, barriers to employment, and assist with independent living skills.
Identify and make referrals to a variety of public and community agencies.
Act as client's advocate in obtaining services, schedule clients appointments.
Document contacts in Maryland Children Electronic Social Service Exchange.
Prepare legal documents, testify in court as needed.
Evaluate family behavioral adjustment and monitor clients' progress.