Energetic Administrative Professional with 25 years experience in high-level executive support roles. Organized and professional.Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.Personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff.
Planned and executed all aspects of a major office headquarter move in 2004 and 2010.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Chief of Claims at American Veterans after 24 months of employment.Received the National Service Officer of the year and a $500 bonus and a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
In 2001, I was awarded the Founders Award for Superior performance, which greatly improved productivity and quality within the company.
In 2004, I was awarded BNA deployment performance award from Diebold, Inc.
As a National Service Officer, provided information and assistance to Veteran's, their dependents on all benefits administered by the Department of Veteran Affair's (VA) and other agencies and or organizations concerning Veteran benefits. Explored all avenues of assistance available to the veteran/and or dependents. Explained eligibility requirements and assisted in the proper filing of required VA forms. Advised claimants of required documentation and evidence needed to ensure proper processing of their claims. Accomplished the following:
Presented claims, both orally and in writing on an informal and formal basis before the proper adjudicative services. Appeared in person, as veteran's representative at local Board of Veteran Appeal hearings as required.
Analyzed official medical records in each claimant file to determine the adequacy of data as well as the decision to award or not award benefits. After reviewing the VA's rating decision and if it appeared to have irregularities with the decision, helped the Veteran prepare appeals paperwork for referral to the Board of Veteran Appeals.
Provided to veterans on a daily basis, the status of pending claims, non-receipt of benefits or answered questions pertaining to the award of benefits.Designed electronic file systems and maintained electronic and paper files.Facilitated working relationships with co-tenants and building management.Created weekly and monthly reports and presentations.
As a member of a self-directed Business Team, provided leadership to the workforce (customer solution engineers), implementation solution engineers and associate customer solution engineers and managed key administrative and analytical activities related to logistics (inventory), workload distribution, and call management of a diverse territory.
Provided dotted line leadership to the Business Team's workforce of approximately 30 to 50 associates/inventory bins.
Interfaced daily with other team members to communicate territory performance issues to the team for resolution and communicated urgent territory issues to responsible team members.
Interfaced periodically with other Business Team members to share best practices and resources. Led and developed the new call Management System (CMS), Click-Scheduler Navigator System.
Interacted, as needed with the Regional Solutions Manager, and brought to his attention, territory issues beyond the scope of the team to resolve. Also communicated to the team and problem resolutions or policy/procedural changes received from outside the team.
Planned travel arrangements for 25 to 30 Management Analysts, Program Manager and staff.Designed electronic file systems and maintained electronic and paper files.Managed the day-to-day calendar for the company's senior director.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment. Supported 25 to 30 Management Analysts with varying administrative requirements. Prepared postal and e-letter models to address common customer questions, issues and complaints. Generated and consolidated weekly and monthly activity reports from all sites for the Program Manager's review. Also, performed liaison with corporate office on all personnel and administrative matters on behalf of the program Manager. Because of my strong work ethic and attention to detail, I was awarded the Founder's Award for Superior performance in December 2001.
Graduated 41 out of 82. Perfect Attendance Award.
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