Focused and driven sales management professional offering over 10 years of experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Skilled in implementing pricing strategies, developing territories and revealing customer needs to deliver solutions.
• Writing, modifying, and explaining contracts terms to clients and business partners.
• Work closely with sales team to maintain outstanding customer service and team support as well as develop and maintain strong working relationships with internal departments and clientele.
• Liaising between business partners, clients, and management.
• Maintain electronic database of entire business contracts as well as ensured that the pertinent contract information such as terms, expiration dates, and compliance requirements are updated.
• Prepare financial and administrative reports and distribute among staff.
• Negotiating with clients and partners on certain terms.
• Review contracts and ensure compliance in dosing businesses.
• Administrative and sales assistance to store level and corporate contacts to ensure customer service.
• Lead customer service team in order to maintain the highest levels of customer satisfaction.
• Surpassed all metrics of customer service set by company guidelines.
• Resolve client issues in less than 24 hours or in one phone call.
• Assist clients with inquiries about merchandise specifications. Ensured smooth communication between client and manufacturer.
Type 50 WPM
POS Terminal Knowledge
TPS, Remedy Software
Quick Books Pro
Social Media Management
Companies Worked For:
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