National Sales Representative Resume Example

• Lead team of four to $600,000+ in sales quarterly.
• Acquire and manage corporate accounts.
• Proven track record to turn leads into long term business clients.
• 7 + years of sales, sales management and/or marketing experience selling products through a distributor network.
• Proven cross functional project management experience and working within multi-layers of the organization.

Customer Relations
• Lead customer service team in order to maintain the highest levels of customer satisfaction.

• Surpassed all metrics of customer service set by company guidelines.

• Resolve client issues in less than 24 hours or in one phone call.

• Assist clients with inquiries about merchandise specifications. Ensured smooth communication between client and manufacturer.

• Administrative Duties
• Point of contact for all customer inquiries, questions, and complaints through email and all escalated issues that arise.
• Maintain fastest delivery times for all drop shipped orders. Oversee all return authorization refunds as well as inventory acceptance and on hand stock.
• Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.

• Maintained highest store profit in district by keeping costs down and maximizing sales. Visual merchandising to stimulate and push sales.
• Train and educate sales associates in all aspects of the business. Acquire talent for all associate and key holder position.
• Plan shift according to staff available to maximize sales and meet sales goals.
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

Inventory management

• Receive and inspect all incoming inventory from home office and inter-company transfers.
• Oversee quarterly inventory counts for all store inventory. Track and monitor shortages and overages in inventory levels.
• Train associates to prevent and recover stolen inventory.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
• Store Visuals and Merchandising
  Push merchandise on floor to keep stock replenished. Oversee for moves quarterly per corporate to keep up with trending seasons. Oversee daily maintenance of stock levels and moving and rearranging product to stay consistent with the floor set.
• Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.

• Responsible for all aspects of store operations.
• Work with management team in order to push sales daily, weekly, monthly to reach and surpass goals set for store.
• Track sales trends in order to correctly project future sales goals. Responsible for talent acquisition as well as continuous training of store associates.
• Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
• Assessed team proficiencies, identifying and targeting areas for improvement.