national program director resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Dedicated and compassionate professional dedicated to connecting resources and collaborating with teams to drive meaningful change in healthcare access and outcomes for underserved communities and committed to advancing health equity and reducing disparities by implementing innovative strategies and fostering collaborative partnerships.
  • Program Management
  • Employee Wellness Program Development
  • Employee and Labor Relations Management
  • Conflict Resolution
  • Strategic Planner
  • Data Gathering and Analysis
  • Amharic: Fluent
  • Tigrinya: Fluent
01/2021 to Current National Program Director Premium Retail Services | Fernley, NV,
  • Managed partnerships with federations of International and local unions that included 21 local unions, healthcare organizations, and community leaders.
  • Co-lead the development of a multi-year health equity strategy with measurement and targets.
  • Co-developed a comprehensive annual plan that incubuses data, trends, budget, and organizational capacity to advance health equity for over 250 thousand workers.
  • Lead the negotiations for historical racial justice language across multiple states that build critical economic and health equity infrastructure.
  • Conducted community needs assessments and engaged stakeholders to identify barriers to healthcare access and opportunities for improvement.
  • Contributed to policy analysis and development to address health disparities and advocate for equitable healthcare policies.
12/2013 to 12/2020 National Program Director Premium Retail Services | Fort Collins, CO,
  • Co-direct the National Workforce Wellness and Community Benefit Program across Kaiser Permanente and the Coalition of Unions
  • Lead the negotiation's Kaiser Permanente Employee Wellness Program for over 130,000 workers nationwide.
  • Negotiated and led key initiatives of the workforce wellness program, which won a 2016 Edington-CBIZ Next Practices Award and Koop Recognition for two consecutive years:
  • Utilized data analysis and evaluation techniques to measure wellness programs' effectiveness and identify improvement areas.
  • Fostered partnerships with external vendors, wellness providers, and community organizations to expand program offerings and enhance employee access to wellness resources.
  • Provide leadership and guidance to a team of wellness professionals, promoting a collaborative and positive work environment.
  • Developed and managed a multimillion-dollar program budget, allocated resources, and secured funding to support wellness initiatives.
08/2009 to 02/2014 Campaign, Manager Steadymd | Washington, DC,
  • Provided leadership to nine organizers to implement the vision of the union.
  • Developed data-driven organizing strategies to organize 100,000 non-union healthcare workers.
  • Coordinated and managed logistics for recruitment and representation campaigns, including vision, strategy, timeline, communications, and outreach
  • Developed and implemented campaigns focused on social justice issues, including Affordability Care Act, Health Equity, and minimum wage.
  • Conducted comprehensive research and analysis to develop negotiation strategies based on industry standards, market trends, and organizational priorities.
  • Developed and presented formal and informal training programs regarding labor agreement interpretation and applicability, including National Labor Relations Laws and disciplinary procedures, local negotiations, and Labor Management Partnerships
  • Served in a committee that designed and implemented comprehensive diversity and inclusion strategy that resulted in a more integrated and cohesive approach to ensuring an engaging environment that addressed the need to develop diverse frontline and organization-wide union leaders.
  • Monitored and analyzed labor market trends, economic indicators, and legislative changes to address potential negotiation challenges and opportunities proactively.
05/2008 to 08/2009 Organizer SEIU 775 | City, STATE,
  • Developed relationships with King Country elected officials to advance patient care, reimbursement rates, and healthcare providers’ training and development.
  • Designed and implemented countywide strategies to advance organizational, political strength, member leadership involvement, and union growth opportunities
  • Collaborated with social justice partners and stakeholders among long-term care and disability rights advocates, policymakers, and other local and regional stakeholders.
  • Led training in over 15 King County locations for people of different ethnic backgrounds, religions, and age groups on access to healthcare and patient advocacy.
12/2006 to 12/2007 Legal Researcher CHASE JP MORGAN | City, STATE,
  • Compiled data and research on numerous legal topics both local and national
  • Specifically researched Subpoena laws in each state to ensure appropriate services
  • Developed several law firm spreadsheets with subpoenas suing MS Excel to track details
  • Processed incoming subpoenas and performed date entry and subsequent file management.
Education and Training
Expected in 01/2022 to to Diversity Equity And Inclusion Certification | Cornell University, Ithaca, NY GPA:
Expected in 01/2017 to to Master of Public Administration | UNIVERSITY OF SAN FRANCISCO, San Francisco, CA GPA:
Expected in 01/2007 to to Bachelor of Liberal Arts | Political Science HAMPTON UNIVERSITY, Hampton, VA GPA:

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Resume Overview

School Attended

  • Cornell University

Job Titles Held:

  • National Program Director
  • National Program Director
  • Campaign, Manager
  • Organizer
  • Legal Researcher


  • Diversity Equity And Inclusion Certification
  • Master of Public Administration
  • Bachelor of Liberal Arts

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