10+ years experience as a Business Analyst for a Fortune 500 corporation improving operational efficiency and reducing costs. of diverse IT experience in requirements gathering, system analysis, and implementation, defects, change and project management. I'm an analytical problem solver that is detailed oriented with a multi-faceted background; focusing always on the "Big Picture" perspective.
01/2012 to Current
National Military Senior Admission AdvisorColorado Technical University
Ranks in top 3% of advisors that meet and exceed goal driven metrics for enrollments and starts of students.
Provides positive and constructive feedback and direction to both students and peers to keep them uplifted, positive and focus.
Committed to upholding the CEC Standards and mandated rules and regulations.
Serve as Q&A Tester for all student impacting applications prior to implementation.
04/2009 to Current
Team Leader Independent Sales ConsultantTastefully Simple － Alexandria, MN
Top sales and recruiter with average increase in sales and referrals 25% or more annually.
Contacted clients to discuss new products or product suggestion based on each individual.
Supervised other team members to ensure productivity and cohesion.
08/2008 to 03/2012
Sr. Business AnalystAT&T － Hoffman Estates, IL
IT - Enterprise Marketing Served as the liaison between IT and Business Client Developed clients requirements for projects and upgrades Created plans and resolution in compliance with mandated FCC rules and regulations Met and interviewed clients to determine needs and expectations Designed solutions and recommendations to address needs and concerns with all risk identified Met with leadership, clients, developers, vendors and production support to determine system needs, resolve problems, and explore potential new business or technical solutions.
08/2005 to 10/2008
Sr. Business ManagerSBC － Hoffman Estates, IL
Ideation Management/Product Development Served as an Ideation Manager that collaborated with Project Managers, Enterprise Technical Architects and clients; facilitated the IT assessment of high level initiatives for initial product and project ideas generated throughout the enterprise; identified process gaps and process improvement efforts.
Assisted with project initiation documents including timelines, resource requirements, hardware and software requirements, and project risks Provided business expertise across projects to ensure a consistent resolution of common technology issues Created communication reports for leadership which included tracking, data analysis and recommendation for improvements.
10/2002 to 08/2005
Business Analyst/ ManagerSBC － Hoffman Estates, IL
Managed a five-member team that engineered of a new application, Batch Ordering Relay Integration System (BORIS) BORIS realized a net benefit of $10M (Evaluated over the first 24-month period; won the annual CIO/Insight, Baseline Magazine 2005 awards Participated in design and implementation of Customer Relationship Management (CRM) IT system functionality to support customer service processes.
Ensured system availability, database integrity and change management, which included planning, scheduling, testing, training, and implementing software releases and table maintenance with 99.8% efficiency Assisted with project initiation documents including timelines, resource requirements, hardware and software requirements, and project risks.
05/2000 to 10/2002
Business System Analyst
Ensured system availability, database integrity and change management, which included planning, scheduling, testing, training, and implementing software releases and table maintenance with 99.8% efficiency Worked directly with vendor's application developers to facilitate changes, software release, database objectives, isolate and resolve application problems Created communication reports for leadership which included tracking and data analysis and recommendation for improvement.
Resolved customer complaints and answered questions regarding policies or procedures Supervised a team of customer service employees to ensure adherence with quality standards, sales, deadlines and proper procedures, correcting errors or problems as they arise.
Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
02/2000 to 10/2002
Ameritech New Media － Itasca, IL
Bachelors of Science: Business Administration Project ManagementColorado Technical University OnlineBusiness Administration Project Management
Marketing CertificationHarper College － Palatine, IL
Business Management AssociatesTriton College － River Grove, ILGPA: Kappa Beta Delta - International Honor Society for ACBSP Business Program 2005Business Management Associates Kappa Beta Delta - International Honor Society for ACBSP Business Program 2005