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Nanny/Personal Assistant Resume Example

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NANNY/PERSONAL ASSISTANT
Professional Summary

Health Unit Coordinator with over 5 years of successful experience in supporting staff and patients in fast-paced procedural unit. Additional 7 years providing patient support and customer service. Recognized consistently by peers and management for performance excellence and contributions to success in the hospital and clinic setting.

Skills
  • Patient Focused Customer Service
  • Medical Terminology
  • EPIC
  • Empathic communication
  • Organizational Skills
  • Problem Solving
  • Regulatory Compliance
  • Attention to detail
  • Collaboration
  • Medical Office Management
Work History
Nanny/Personal Assistant10/2019 to Current
Company Name – City, State
  • Maintained entire family's schedule and organized events.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Patient Appointment Scheduling Specialist10/2018 to 10/2019
Company Name – City, State
  • Handled 50+ email inquiries and calls per shift to address customer/staff inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Led Dialysis Scheduling team in delivery of flowsheet project, resulting in efficient training of new staff.
  • Increased customer satisfaction by resolving scheduling issues for Mayo Clinic patients with complex scheduling restrictions.
  • Resolved communication problems between medical provider groups, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time. Voluntarily accepted off shift and less attractive shifts to ensure continuity for patient and provider groups.
  • Provided Physician, mid-level providers, nursing and front desk support as needed to ensure excellent patient care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Verified client information by analyzing existing insurance evidence on file.
Health Unit Coordinator10/2014 to 10/2018
Company Name – City, State
  • Provided front desk-receptionist support for dual location 18 patient (adult and pediatric) unit and mobile ICU care dialysis service.
  • Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
  • Organized space using Kaizen/5 Strategy to keep unit area clean and neat and reduce medical waste.
  • Produced daily, monthly, quarterly, and yearly statistics reports on patient volumes, specific modality provided, location of care, etc. for presentation to manager and leadership.
  • Direct day-to-day administrative and operational support functions for 2 hospital dialysis facilities and mobile ICU dialysis service, providing support and assistance to over 8 Physician specialty groups and 50 employees across multiple hospital and clinical departments.
  • Ordered all specialty supplies and kept check on inventory levels.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with JAICO.
  • Working with hospital staff and families to assess and meet each individual need of hospitalized patients.
  • Developed policies and procedures for effective office management. Trained and mentored new staff. Assisted manager in interview process of potential new hires.
  • Collaborated with nurse manager to triage patients and provide excellent level of care in most efficient and safe manner.
  • Assisted in development and update process of policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Trained new HUC staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Organized and facilitated hospitality committee to provide special milestone recognition, morale booster activities and entertainment for staff.
  • Assisted manager in scheduling staff, recording and reporting absences, and approving staff timecards.
  • Attended monthly and quarterly staff meetings.
Hemodialysis Technician10/2007 to 10/2014
Company Name – City, State
  • Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
  • Monitored patient's vital signs and adjusted dialysis treatment parameters under Nurse manager guidance.
  • Responded to all dialysis-related emergency situations under nurse supervision.
  • Participated in training and education required to maintain skill level to perform dialysis treatments.
  • Reinforced patient and caregiver education to enhance understanding of disease and prescribed treatment protocols.
  • Performed dialysis access site cannulation and initiated dialysis treatment.
  • Followed prescribed infection control protocols and wore personal protective equipment to minimize contamination risk.
  • Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
  • Assisted with dialysis technician orientation and training to promote high standard of patient care.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Set up, maintained and verified sterility of lab equipment and tools and reverse osmosis water system.
  • Created scheduling model for technicians.
  • Dialysis Technician committee member.
  • Trained and mentored 15 new staff.
  • Assisted nurse manager with front desk responsibilities in absence of HUC.
  • Adult and Pediatric CPR.
Education
Some College (No Degree): Medical CodingRCTC- City

Enrolled

High School DiplomaWest Concord High School- City
Volunteer Experience

Steering Team Hospitality Coordinator

Mothers of Preschoolers (MOPS), Community Celebration Church-Kasson, MN

● Set tone for meetings by welcoming and greeting guests

● Plan for and implement room set up, decorations and refreshments

● Delegate tasks to individuals according to their strengths

● Effectively communicate the vision and purpose of MOPS as the group discussion leader

Community Education Instructor

Kasson-Mantorville Community Education-Kasson, MN

● Created fun, interesting, and affordable baking and cooking classes for adults and children

● Determined budget

● Organization of all materials and instruction plan

● Hands-on instruction

Nursery Coordinator

Community Celebration Church-Kasson, MN

● Collaborated with Children's Director and leadership staff to establish policies and procedures

● Implemented a new registration (sign-in/sign-out) procedure that was more efficient and provided greater safety for children

● Created a warm, trusting environment

● Problem solving/conflict management between parents and nursery workers

● Approval of resources and materials to ensure appropriateness for each age group

● Purchased and maintained inventory

● Oversaw cleaning of nursery and sanitation of children's toys and supplies

● Recruitment, training, and supervision of staff and volunteers

Church Service Volunteer

Community Celebration Church- Kasson, MN

● Collaboration in the design and organization of the new kitchen

● Researched and purchased all new appliances

● Coordination and management of services provided by kitchen staff and volunteers for special events

● Sunday school teacher-Preschool and Elementary age groups, Nursery Greeter

● Confirmation Teacher Assistant-Table Coach, Grade 7 & 8

Projects/Continuing Education
  • Quality Academy-Bronze Fellow
  • Readiness Agent Network for Plummer Project/EPIC
  • Notary Public Service
  • 5S/LEAN/Kaizen Certificate
  • BLS Certification
  • Human Subject Protection Certificate
  • Committee Member-- Charge Nurse, Shared Governance, Health Unit Coordinator, Scheduling, Hospitality, Dialysis Technician, Stories of the Heart
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Resume Overview

School Attended

  • RCTC
  • West Concord High School

Job Titles Held:

  • Nanny/Personal Assistant
  • Patient Appointment Scheduling Specialist
  • Health Unit Coordinator
  • Hemodialysis Technician

Degrees

  • Some College (No Degree) : Medical Coding
    High School Diploma

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