Personable individual dedicated to providing the highest level of attentive service. Outgoing and efficient with the capacity to easily multi-task. Unparalleled attention to detail.
*Acted as the departments "go-to" person for challenging calls and as the primary mentor for new employees.
*Collaborated with team to ensure the delivery of efficient, high-quality service.
*Consistently recognized by management for providing superior customer service.
*Managed 4 children with ADD/ADHD and one with ASD.
*Demonstrated strong supervision and communication skills through conflict resolution.
*Attended household of 7 people overseas and ensured fluid transition.
Nanny & Household Assistant, 09/2016 to 11/2016 Colorado Springs, CO
Managed two children, one with special needs, providing transportation and supervision for a unique schedule.
Prepare and cook multiple meals, drinks, and snacks from whole, fresh, organic ingredients.
Followed raw and vegan recipes.
Comfortable with dietary restrictions.
Maintain extensive weekly schedule to include reinforcing children for their own chores.
Transport children to after school activities, including a long distance activity.
Supervise children overnight while parents were out of town.
Nanny & Household Manager Schöenenberg, 10/2015 to 09/2016
Live-in household attendant for four ADD/ADHD children; including one with higher special needs.
Assisted family with military overseas transition, including language acquisition.
Supervised children after school, assisted with homework, and taught homeschool lessons during summer months.
Engaged children in unique learning opportunities consisting of farming and animal husbandry practices.
Reinforced rules and guidelines provided by parents and established individual coping mechanisms for each child.
Maintained weekly schedule of household responsibilities including laundry for seven people, daily dishes, vacuuming, sweeping, gardening, meal preparation, grocery shopping, various appointments, and more.
Data Coordinator/Research Analyst, 08/2015 to 09/2015 LocalMotive, PBC – Manitou Springs, CO
Conducted extensive online and phone research.
Verified that information in the computer system was up-to-date and accurate.
Responsible for implementation of new data into mobile application.
Identified, coordinated, and participated in client relationship-building activities and meetings.
Assisted in reshaping the local food economy by connecting food producers/suppliers with retailers/restaurants.
01/2015 to 07/2015 Nanny – Colorado Springs, CO
Maintained daily schedule of children's' activities and provided transportation.
Supervised children during higher risk activities including swimming and rock climbing.
Motivated children to investigate unique learning opportunities and to persist with defiant activities to empower them for future endeavors.
Encouraged children's understanding of others and positive self-concepts to contribute to their emotional and social growth.
Conducted actions to stimulate physical, mental, and social development such as arts and crafts, games, storytelling, and music.
Reinforced rules and guidelines provided by parents and informed parents of children's behavior when necessary.
Accomplished housework tasks such as cleaning, dishwashing, laundry, and meal preparation.
Independent Contractor, 08/2014 to 11/2014 Colorado Springs, CO
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified timeframes.
Coordinated closely with quality control regarding surveys awaiting disposition.
Maintained and enforced a safe and clean working environment at all times.
Established and adjusted work procedures to meet production schedules.
Completed key projects on time with a high level of accuracy.
Alorica, 01/2014 to 07/2014 Colorado Springs, CO
Managed quality communication, customer support, and product representation for each client.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Resolved product/policy issues and shared benefits of new technology.
Expressed appreciation and invited customers to continuing using the product.
Bachelor of Sciences: Interdisciplinary Studies, 2013 Central Washington University - Ellensburg, WA Interdisciplinary Studies Emphasis in psychology, sociology, and communications
*Recipient of several academic scholarships based on academic standing