(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Personable individual dedicated to providing the highest level of attentive service. Outgoing and efficient with the capacity to easily multi-task. Unparalleled attention to detail. Accomplishments Customer Service *Acted as the departments "go-to" person for challenging calls and as the primary mentor for new employees. *Collaborated with team to ensure the delivery of efficient, high-quality service. *Consistently recognized by management for providing superior customer service. Nanny *Managed 4 children with ADD/ADHD and one with ASD. *Demonstrated strong supervision and communication skills through conflict resolution. *Attended household of 7 people overseas and ensuJessica fluid transition.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Central Washington University Ellensburg, WA Expected in 2013 Bachelor of Sciences : Interdisciplinary Studies - GPA : Interdisciplinary Studies Emphasis in psychology, sociology, and communications *Recipient of several academic scholarships based on academic standing
Work History
- Nanny & Household Assistant
Lansing Charter, MI, 09/2016 - 11/2016
  • Managed two children, one with special needs, providing transportation and supervision for a unique schedule.
  • Prepare and cook multiple meals, drinks, and snacks from whole, fresh, organic ingJessicaients.
  • Followed raw and vegan recipes.
  • Comfortable with dietary restrictions.
  • Maintain extensive weekly schedule to include reinforcing children for their own chores.
  • Transport children to after school activities, including a long distance activity.
  • Supervise children overnight while parents were out of town.
- Nanny & Household Manager Schöenenberg
, , Germany 10/2015 - 09/2016
  • Live-in household attendant for four ADD/ADHD children; including one with higher special needs.
  • Assisted family with military overseas transition, including language acquisition.
  • Supervised children after school, assisted with homework, and taught homeschool lessons during summer months.
  • Engaged children in unique learning opportunities consisting of farming and animal husbandry practices.
  • Reinforced rules and guidelines provided by parents and established individual coping mechanisms for each child.
  • Maintained weekly schedule of household responsibilities including laundry for seven people, daily dishes, vacuuming, sweeping, gardening, meal preparation, grocery shopping, various appointments, and more.
Bickford Senior Living - Data Coordinator/Research Analyst
City, STATE, 08/2015 - 09/2015
  • Conducted extensive online and phone research.
  • Verified that information in the computer system was up-to-date and accurate.
  • Responsible for implementation of new data into mobile application.
  • Identified, coordinated, and participated in client relationship-building activities and meetings.
  • Assisted in reshaping the local food economy by connecting food producers/suppliers with retailers/restaurants.
NA -
City, STATE, 01/2015 - 07/2015
  • Maintained daily schedule of children's' activities and provided transportation.
  • Supervised children during higher risk activities including swimming and rock climbing.
  • Motivated children to investigate unique learning opportunities and to persist with defiant activities to empower them for future endeavors.
  • Encouraged children's understanding of others and positive self-concepts to contribute to their emotional and social growth.
  • Conducted actions to stimulate physical, mental, and social development such as arts and crafts, games, storytelling, and music.
  • Reinforced rules and guidelines provided by parents and informed parents of children's behavior when necessary.
  • Accomplished housework tasks such as cleaning, dishwashing, laundry, and meal preparation.
- Independent Contractor
City, STATE, 08/2014 - 11/2014
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Coordinated closely with quality control regarding surveys awaiting disposition.
  • Maintained and enforced a safe and clean working environment at all times.
  • Established and adjusted work procedures to meet production schedules.
  • Completed key projects on time with a high level of accuracy.
- Alorica
City, STATE, 01/2014 - 07/2014
  • Managed quality communication, customer support, and product representation for each client.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • ReferJessica difficult issues to upper management while maintaining positive rapport with customer.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Resolved product/policy issues and shaJessica benefits of new technology.
  • Expressed appreciation and invited customers to continuing using the product.

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School Attended

  • Central Washington University

Job Titles Held:

  • Nanny & Household Assistant
  • Nanny & Household Manager Schöenenberg
  • Data Coordinator/Research Analyst
  • Independent Contractor
  • Alorica


  • Bachelor of Sciences

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