Respected professional specializing in building lasting relationships and going the extra mile to meet all client needs. Extensive knowledge of mortuary science, funeral directing and pathology. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments as well as a very dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Organized activities that developed children's physical, emotional and social growth. Monitored children's play activities to verify safety and wellness. Seven years infant care experience, Infant CPR and First Aid certified. Taught children personal care behaviors, including toilet training and feeding. Sanitized all toys and play areas daily. Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities. Reported health concerns and posted health warnings in case of illness. And, last but not least, giving daily doses of butterfly kisses and tickles as needed.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Skillfully anticipated and addressed guests' service needs, while regularly checking on guests to ensure satisfaction with each food course and beverages. Consistently adhered to quality expectations and standards. Managed closing duties, including restocking items and reconciliation of the cash drawer. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Correctly calculated charges, issued bills and collected payments. Consistently provided high quality service.
Consulted with the families of the deceased regarding final arrangements in a tactful manner. Arranged funerals in a manner consistent with each family's heritage and religious beliefs. Scheduled funeral services, coordinated burials and arranged cremations. Prepared death certificates and drafted obituaries. Conducted pre-need consultations to educate clients on available funeral plans. Processed death certificates in a timely and accurate manner. Casketed and cosmetized the deceased in preparation for visitations and burials. Completed and filed all necessary legal documentation in a timely manner. Addressed all client questions and requests for information relating to funeral services and pricing. Removed the deceased from the place of death and transported to the funeral home. Completed legal documentation and signed death certificates.
Selling pull tabs for the charity Saint Paul Serves at their site at Mancinis char house. My responsibilities included counting down boxes, counting out tickets, filling out proper paperwork for issuing winners. Managed closing duties, including restocking items and reconciliation of the cash drawer. Accepted deliveries and putting them away properly. Comfortable with LARGE cash drops.
Started at Century while still in high school, doing the Post Secondary Education program. I was at century for a total of about 20 months, doing just my prerequisites before transferring to the UofM
Top 10% of class. Emphasis in medical forensics and pathology.
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