LiveCareer-Resume

nanny resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Positive, upbeat Customer Service Representative brings more than 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Educational support
  • Light housekeeping
  • Friendly
  • People-oriented
  • Reliable
  • Family-oriented
  • Flexible
  • Dependable
  • Organization and efficiency
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Service-oriented mindset
  • Credit card payment processing
  • Conflict mediation
  • Technologically savvy
  • Courteous demeanor
  • Customer relations
  • Problem-solving abilities
  • Inbound and outbound calling
  • Quality control
  • In-store support
  • High-energy attitude
  • Retail sales customer service
Experience
09/2020 to Current
Nanny Bright Horizons Family Solutons Princeton, IN,
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Provided direct-care services for two children of varying ages, promoting safe, healthy and fun lifestyle.
  • Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Promoted good behaviors by using positive reinforcement methods.
03/2020 to 09/2020
E-Commerce Associate Fanatics Inc Santa Clara, CA,
  • Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and assistance requests from customers.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
08/2019 to 03/2020
Bakery Clerk Hy-Vee Forest City, IA,
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
12/2017 to 08/2019
Customer Service Representative Owens & Minor, Inc. Mounds View, MN,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered 20+ inbound calls per day and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
Expected in 06/2017 to to
High School Diploma:
Stoughton High School - Stoughton, WI
GPA:

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Resume Overview

School Attended

  • Stoughton High School

Job Titles Held:

  • Nanny
  • E-Commerce Associate
  • Bakery Clerk
  • Customer Service Representative

Degrees

  • High School Diploma

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