nanny resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am a dedicated, loyal employee. I

  • Activity and Event Planning
  • Superior Communication Skills
  • Creative Thinking
  • Verbal and Written Communication
  • Data Entry
  • Customer Service
  • Interdepartmental Collaboration
  • Detail-Oriented
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Relationship Building
  • Data Entry and Maintenance
  • Teamwork and Collaboration
  • Good Judgment
  • Workflow Coordination
  • Customer Service and Rapport
  • Warm and Friendly
Nanny, 08/2012 to 06/2014
2 Fellas & A Big VehicleBroken Arrow, OK,
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Regulated children's schedules to balance rest, learning and play.
  • Physically and verbally interacted with children to promote mental and emotional development.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Participated in hands-on learning activities with children incorporating art.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Provided safe transportation to and from activities and events.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Helped children discover enrichment activities to inspire imagination and creativity.
Server, 03/2009 to 05/2012
The Ruby Slipper CafeLA, State,
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Developed strong and lasting resident relationships.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
CSR, Sales, AP, AR, 07/2014 to 06/2017
Paradies Lagardère Travel RetailLong Beach, CA,
  • Operated cash register, collected payments, and provided accurate change.
  • Reviewed and updated account information in company computer system.
  • Proofread and edited documents to correct errors.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Revised standard operating procedures to reflect current practices.
  • Reviewed source documents to locate required data for entry.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Paid vendors and verified accounts and payment totals.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Processed posting and reconciling payments and addressing aged receivables.
  • Reached out to vendors and customers in order to resolve account problems.
  • Generated, mailed and monitored invoices.
  • Updated customer accounts and processed payments.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Worked with fellow sales team members to achieve group targets.
  • Upheld privacy and security requirements for customer information.
Manager, 08/2002 to 01/2006
Burrito JonesCity, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Supervised staff performing daily activities.
Education and Training
High School Diploma: , Expected in 06/1998
Jeff Davis High School - Hazlehurst, GA
  • Ranked in Top 8% of class
  • Graduate with Honors
: , Expected in
University of West Georgia - Carrollton, GA
  • Double Major in English and Psychology
  • Honor Student

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Resume Overview

School Attended

  • Jeff Davis High School
  • University of West Georgia

Job Titles Held:

  • Nanny
  • Server
  • CSR, Sales, AP, AR
  • Manager


  • High School Diploma
  • Some College (No Degree)

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