Client-focused with 15+ years of providing solutions to customers in the capacity of Customer Service Representative, Administrative Assistant, and Assistant Director. Experienced professional with strong leadership and relationship-building skills. Solid understanding of the Quick Books, Windows XP, MS Office. Relate well with others at all levels including administration, staff, and customers. Meticulous, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Education, Property Management, and Home/ Business Security.
Skills
Self-motivated
Highly dependable
Strong verbal communication
Extremely organized
Staff development
Data management
Work History
Nanny, 07/2016 - Current 2 Fellas & A Big Vehicle – Broken Arrow, OK,
Responsible for the care of three children ranging in ages 2-7 years old; overseeing day-to-day household operations.
Safely transported children to and from school, medical appointments and extra-curricular activities.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Communicated with parents about daily activities and behaviors.
Customer Service Representative, 05/2014 - Current Caliber Collision – Columbia, SC,
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Described product to customers and accurately explained details and care of merchandise.
Developed reputation as an efficient service provider with high levels of accuracy.
Preschool - Assistant Preschool Director/Administrative Assistant, 10/2010 - 05/2014 Children Of America – Bellerose, NY,
Performed diverse human resource activities, including hiring, training, disciplinary and termination in compliance with legal guidelines and requirements.
Facilitated continued education for teaching staff through implementation of quality curriculum training and appropriation of necessary resources.
Ensured adherence with regulatory funding sources across programs and outcomes.
Administered all facets of personnel policies and procedures, including conception, modification, and approval of professional staff additions.
Modeled expected and appropriate leadership to promote teaching staff and administrative personnels positive interaction with students and families.
Ensured adherence with regulatory funding sources across programs and outcomes.
Facilitated continued education for teaching staff through implementation of quality curriculum training and appropriation of necessary resources.
Assisted in creating personnel policies and procedures, including conception, modification, and approval of professional staff additions.
Performed diverse human resource activities, including hiring, training, disciplinary and termination in compliance with legal guidelines and requirements.
Greeted prospective families in a professional manner and provided friendly, knowledgeable assistance.
Answered telephone inquiries from parents, vendors and the public.
Wrote professional memorandum, letters and marketing copy.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
Answered telephone inquiries from clients, vendors and the public.
Provided clerical support to company employees, including copying, faxing and file management.
Received and routed business correspondence to correct department or staff member.
Wrote professional memorandum, letters and marketing copy.
Prepared packages for shipment, pickup or courier delivery to customers.
Organized all new hire, security and temporary paperwork.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Handled account payments and provided information regarding outstanding balances.
Coordinated office inventory by restocking supplies and placing purchase orders.
Skills
accounts receivable, APPLE, scheduling appointments, billing, brochures, Child Care, credit, clientele, customer service, data entry, database, special events, filing, Director, managing, marketing, office, multi-line telephone, purchasing, receptionist, scheduling, spreadsheets, teacher, phone, website, written
Education
Diploma: , Expected in June 1982 - South Plantation High School - , GPA:
Associate's Degree: Early Childhood Education, Expected in - Broward College - , GPA:
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