CUSTOMER CARE & PROBLEM SOLVING As a host and server in the restaurant business, learned to deal effectively with unhappy customers in a way that rectified the problem and satisfied the customer. As a member of the service team for two restaurants, learned to work cooperatively with others on my team and deal with unexpected problems quickly and efficiently. As a nanny for a 2-year old boy named Mark, improved my time management, organization, and problem solving skills. For example, I had to become adept at completing all of my household responsibilities without neglecting my primary job to care for Mark. Became a more effective communicator as I learned to set boundaries with my employer and advocate for Mark and myself on the job. Learned to streamline and organize the home to facilitate effective scheduling of meals, nap times, play times, and other household tasks. Patient care, assisting in procedures, fast and effective learner. ADMINISTRATION Handled administrative duties such as organizing records required by company's tax preparer; trained in medical record-keeping, documentation, and billings/coding. Quickly learned the retail point of sale software and systems used by restaurants. Effectively multitask: taking orders, serving, cleaning, delegating responsibility to others as needed. Assisted manager with tracking inventory for bookkeeping and tax purposes.
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