CUSTOMER CARE & PROBLEM SOLVING As a host and server in the restaurant business, learned to deal effectively with unhappy customers in a way that rectified the problem and satisfied the customer. As a member of the service team for two restaurants, learned to work cooperatively with others on my team and deal with unexpected problems quickly and efficiently. As a nanny for a 2-year old boy named Mark, improved my time management, organization, and problem solving skills. For example, I had to become adept at completing all of my household responsibilities without neglecting my primary job to care for Mark. Became a more effective communicator as I learned to set boundaries with my employer and advocate for Mark and myself on the job. Learned to streamline and organize the home to facilitate effective scheduling of meals, nap times, play times, and other household tasks. Patient care, assisting in procedures, fast and effective learner. ADMINISTRATION Handled administrative duties such as organizing records required by company’s tax preparer; trained in medical record-keeping, documentation, and billings/coding. Quickly learned the retail point of sale software and systems used by restaurants. Effectively multitask: taking orders, serving, cleaning, delegating responsibility to others as needed. Assisted manager with tracking inventory for bookkeeping and tax purposes.
- EKG monitoring ~ Snellen Charts ~ Capillary Puncture ~ Vital Signs ~ Injections ~ Wound Care ~
- Suture/Staple Removal ~ Urinary Analysis ~ Assisting with Vein Closures ~ Sclerotherapy~
- Healthcare Billing & Coding ~ Retail Point of Sale software ~ PowerPoint ~ Word ~ Excel
- Excel
- Word
- Phlebotomy
- Retail
- Schedule creation and maintenance
- Staff Management
- Excellent Driving Record
- Approachable
- Billing
- Charts
- CPR
- PowerPoint
- Works
- Coding
- Technician
- Exceptional Organizational Skills
- Cleaning
- Cheerful and energetic
- Active listener
Yonkers, NY, 04/2011 -
- Supervised children engaged in physical activity, learning and social skills with peers.
- Assisted with light housekeeping duties as well as running errands.
- Offered positive and nurturing environments to support child social and emotional growth.
Arlington, TX, 01/2012 - 01/2020
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Managed and completed paperwork and overall office administration operations.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sherwood, AR, 03/2015 - 03/2016
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Maintained detailed records of test results by entering data and patient information into computer.
- Implemented care and efficiency improvements to support and enhance office operations.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Oriented and trained new staff on proper procedures and policies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Fort Lauderdale, FL, 01/2013 - 01/2015
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Personalization
- Target Job
Resume Overview
School Attended
- Southeastern Institute
- Hopewell High School
- Hopewell High School
Job Titles Held:
- Nanny
- Assistant
- RMA
- Server
Degrees
- Externship at South Charlotte General Vascular Surgery Center
- Certified Medical Assistant Program
- Certified Phlebotomy Technician (N3M2C6M7), CPR Works, HIV/OSHA Education, HIPAA Education
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
