Detail-oriented Manicurist with 7 years of experience. Expert in gel manicure, manicure & pedicure with dedication to modernizing salons for best-in-class customer service. Outgoing and friendly worker with proven history of reliability, integrity and excellent final products. Passionate about customer service.
Kept 3 work areas clean and neat, sanitized surfaces and equipment and swept up debris.
Made over 150 daily customer appointments and updated master schedule using booker, vagaro pro & booksy.
Met with clients to discuss needs, service preferences and special requests.
.Kept detailed inventory lists for nail care supplies, polishes and over $500 worth of merchandise.
Trained and mentored junior employees on safety, performance strategies and customer service techniques.
Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
Researched various types of spa therapies and treatments to be better informed of spa services.
Provided accurate product and merchandise information to customers.
Collaborated with clients of all types to increase profile and status through effective styling.
Processed all cash and credit card transactions with 100% accuracy rate.
Supplied guests with robes, slippers and locker keys.
Kept work area clean and neat to stay productive.
Collected soiled linens and placed in appropriate receptacles.
Employed spa tracking system when making reservations.
Assisted salon leader with tracking salon retail sales.
Showcased desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
Responded to customer inquiries in friendly and professional manner.
Addressed all member concerns with patience.
Meticulously entered client and service information when booking appointments.
Documented any observed safety hazards and reported to management.
Clearly communicated with each technician regarding any schedule changes.
Greeted all guests and assisted with requests and special services.
Maintained calm, professional and fully functional facility at all times.
Executed all daily opening and closing procedures.
Verified end-of-day reports against credit and cash profits.
Efficiently checked guests in and out using booker, vagaro pro & booksy Kept detailed inventory lists for nail care supplies, polishes and over $ worth of merchandise.
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