As an employee I have offered office support in positions of Administrative Assistant, Receptionist and Customer Service Representative. I always maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am versed in customer support in high call volume environments and use my computer skills and telephone etiquette to make each encounter with a customer a pleasant experience. I excel in answering a high volume of incoming calls while handling in-person inquiries from clients and colleagues.
I am a dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. At this time I am seeking a role of increased responsibility and authority. I bring a flexible personality and am hardworking with the drive to succeed.
I have received frequent praise for my quickness to learn new computer systems, office protocol and my consistency in providing a high level of excellent work.
As a mystery shopper businesses hire me to go into their stores to evaluate the level of customer service offered to their customers. I go in with a prepared scenario and see how the employees handle what I am asking for. These jobs require me to pay very close attention to everything that is going on around me. I have to report the advertising offered in the stores, the friendliness and knowledge of the employee and the appearance and cleanliness of the store.
The reports I submit have to very detailed and precise to provide an accurate picture to the owners of the businesses I am evaluating.
My job required me to handle incoming heavy phone traffic to a major hospital. I had to quickly assess each call and then redirect the callers quickly and correctly to whatever department or person they needed to go to. I learned the protocol to follow whenever an emergency code would come into the communications center and handle patient requests that needed to be paged to their nurse.
Sometimes it was necessary to make reasonable procedure exceptions to accommodate unusual customer requests. It was very important that I provided accurate and appropriate information in response to customer inquiries. A huge part of my job was that I addressed customer service inquiries in a timely and accurate fashion and properly directed inbound calls in phone queues to improve call flow.
I answered heavy multiple phone lines taking orders for a dream house charity raffle. I had to quickly gain information for our callers to fill out the order form and give them their confirmation numbers. I also answered questions, processed fax orders and troubleshot problems.
My supervisor told me that I was one of her best workers and as such she gave me extra responsibility such as opening the office on weekends and handling the phones by myself during quieter times.
I helped care for 500+ animals on the ranch. My responsibilities included feeding, cleaning pens, delivering babies, training young animals and treating sick or injured animals by administering medication or dressing wounds.
Sometimes I would work with upper management to ensure appropriate changes were made to improve customer satisfaction. I would always adhere to high standards of safety, cleanliness and professionalism while presenting the animals to clients.
I was responsible for the care and upkeep of 200+ animals. I oversaw every aspect of their care including keeping extensive hard copy and computer files on their health, birthing and breeding records and show accomplishments. I oversaw their feeding and performed routine health procedures. As a manager I helped to reduce and control expenses by improving resource allocation.
When working with our clients I had to address customer service inquiries in a timely and accurate fashion as well as provide accurate and appropriate information in response to customer inquiries. For example I would advise potential or current clients regarding sanitary measures, feeding, general care, medical conditions and training procedures.
As a wrangler I guided guests from all over the world on horseback rides through the Wyoming wilderness near Yellowstone. I prepared the animals for the trip, drove the truck and trailer to the trail head, assisted guests onto the horses and prepared them lunch. I also had to be prepared to deal with any emergencies such as a guest being bucked off and injured or encountering a bear, moose or cougar.
I maintained the records on 200+ animals. I fed them, cleaned pens, performed medical procedures, oversaw breedings, delivered babies, trained young animals, exhibited animals and entertained potential clients.
I would at times have to make reasonable procedure exceptions to accommodate unusual customer requests when they were looking to purchase an animal. I always provided accurate and appropriate information in response to customer inquiries as well as worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
I quickly and accurately transcribed letters and reports from insurance agents.
It varied from job to job. Answering phones. Filing paperwork. Data entry.
I answered the phones, recorded orders, handled the mail, arranged shipping, filed paperwork, assisted with accounts payable and receivable as well as helping any customers with questions. When it was required I worked with upper management to ensure appropriate changes were made to improve customer satisfaction. I would also help build customer loyalty by placing follow-up calls for customers who reported product issues to make sure they were happy.
This varied from job to job but usually required answering phones, filing paperwork and data entry.
I answered phones, questioned potential clients about their claim, filed paperwork, assisted the office manager and kept the office tidy.
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