Seek an internship or part-time position with an established Solano County Law Firm.
Desire to participate with a local law firm in a position that will use the skills I have acquired through life experiences while completing an AAS degree in Paralegal Studies.
Accounting Clerk/Customer Service Representative Diablo Valley Packaging Fairfield, CA and Knoxville, TN 2003-2007
Duties included data entry of daily AR and misc AP transactions, calls for AR collections, while maintaining monthly AR & misc. AP reports. Worked directly with sales staff processing sales orders and monitoring inventory status.
*Responsible for coordinating freight and shipping costs to sales orders including input of transaction
*Supported Manager with documentation and execution of training seminar to customer support staff
*Assisted with ERP conversion, training and implementation.
Property Services Account Representative Dunn-Edwards Paint Corporation, Concord, CA 1996-2006
Responsible for establishing relationships with Association Managers, Commercial managers and Homeowner Association board members through sales calls and industry events.
*Elected Vice Chair for East Bay Resource Panel
*Recognition as member of team for a non-profit organized where $110,000 raised at single event
*Approximately 90% retention of Homeowner Association using product for their completed repainting projects
Lead Generator Urban Brothers Painting, San Rafael, CA 1995-1996
Maintained and increased prospect database using ACT Database Manager, routine follow-up with Property Managers and HOA Contacts to ensure a bid request for exterior repainting.
*Responsible for onsite visits to maintain customer satisfaction
*Attended monthly meetings for networking with industry non-profit organization
*Obtained referrals for color consultant
Owner/Broker Go-Between Agency Vallejo, CA 1993-1996
Established homebased business providing research and purchases of marketing materials to local small business owners Also operated as a sub-contractor providing sales work for local businesses.
*Agent providing purchasing role to local businesses including Syufee Theatres averaging $30,000/year
1 Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure.
Creative problem solver
Exceptional communication skills
Strategic sales knowledge
MS Windows proficient
Active Listening Skills
Strong Organizational Skills
Positive Customer Experiences
Energetic Work Attitude
Weekly Sales Reports
Skilled In Sales Techniques
Additional Revenue Through Upselling
My Shop Captain, Sales Associate, 06/2011
to Current Macy's – Fairfield,
Earned management trust by serving as key holder, responsibly opening and closing store.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Consistently showed results in top 6-9% of annual store sales.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Dedicated to continuously improving sales abilities and product knowledge.
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.
Customer Service Representative, 03/2004
to 04/2008 Diablo Valley Packaging – Fairfield, California,
Associate of Science: Paralegal,
2011 Heald College - Concord,