Driven leader with ability to evaluate business operations and implement strategies to improve individual and team performance. I have 20 years retail management, and over 20 years as a project manager in home renovations.
to 06/2012 BLOCKBUSTER INC – Tulsa,
Operations manager for five retail locations.
Hiring, training, and development of employees.
Completed all new hire paperwork, and set up files.
Submitted weekly payroll.
Purchased supplies while consistently remaining below budget.
Oversaw completion of safety and training modules.
Cultivated professional and community relationships.
Maintained store standards to company guidelines.
Met or exceeded all sales goals.
to 03/2008 JC PENNEY – Tulsa,
Implementation of all company sales directives.
Manage store expenses and productivity standards.
Control the distribution of labor, pricing, replenishment and signing.
Forecast the workload.
Supervise all department leaders.
Monitor and control inventory.
Create sales goals and maintain sales reports.
Maintain customer satisfaction through monitoring of customer surveys.
to 01/2007 ACADEMY SPORTS AND OUTDOORS – Tulsa,
Managed 14 direct reports, 200 employees, and a total sales revenue of forty million dollars.
Human resources. Recruiting, interviewing, individual growth plans, and performance management.
Responsible for payroll processing, weekly business reports, and internal audits.
Head of the safety team.
Conducted safety audits and training.
Implementation of company marketing priorities.
Collaborated on the writing of training modules.
Market liaison to hard goods buyers.
Loss prevention experience with emphasis on employee investigations.
Regional trainer for all new management teams.
Control of 6 million dollars of inventory at each store, with annual shrink the lowest in the company.
Chosen to recruit, staff, train and develop new markets in New Orleans, Joplin, Ft. Smith, and Pensacola.