msc team manager resume example with 19 years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Accomplished banking professional bringing 19 + years of progressive experience establishing and servicing accounts. Proven skills in building long-lasting relationships by applying strong communication, critical thinking and planning abilities. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
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Planet Fitness – , , Anchorage , AK
- Provide direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Boost team productivity and efficiency by leveraging top-notch employee engagement and enhancing problem solving abilities.
- Facilitate queue coverage for 10,000 + calls daily and assist with achieving KPI's to establish successful Service Level Agreement results.
- Review resumes, employment applications, interview applicants and assist with onboarding potential candidates.
- Assist with various Workforce Management duties by proving data, analytics, and the resource management services that ensure staffing levels are appropriate to handle the incoming volume while meeting the needs of associates and the business.
First American Bank – , ,
- Administer monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Measure weekly Key Performance Indicators for employees to achieve Service Level Agreement goals.
- Answered over 300 + manager calls monthly by successfully resolving member service issues by finding immediate solutions, increasing member confidence and decreasing escalations to executive office.
- Perform all card service inquires that include processing general ledger transactions.
Alaska USA Federal Credit Union – , ,
- Coach, lead and motivate branch employees; increased employee morale by promoting participation in cross sales of products and services. Meet with employees regularly on individual and group basis to establish positive employee relationships.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Alaska USA Federal Credit Union – , ,
- Developed, managed and monitored KPI's within the department and throughout the Credit Union.
- Decreased hold times by 50% and decreased abandoned rate by 7% which increased member satisfaction.
- Assisted with various back office, e-services and fraud related duties as assigned.
- Reconciled assigned company general ledgers, including credit cards, employee expenses and commissions.
- Recruited, interviewed, hired and trained numerous employees and implemented mentoring program.
Credit Union 1 – , ,
- Evaluated member information to explore issues, develop potential solutions and maintain high-quality service.
- Directed floor operations in busy center handling over 100 + daily inquiries.
- Completed in-depth research to answer more complex questions related to various e-services.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Credit Union 1 – , ,
Credit Union 1 – , ,
Credit Union 1 – , ,
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Resume Overview
School Attended
- East High School
Job Titles Held:
- MSC Team Manager
- MSC Assistant Team Manager
- Sr. MSC Specialist
- Member Service Center Manager
- Member Service Supervisor
- Member Service Representative
- Teller Supervisor
- Member Service Officer
Degrees
- High School Diploma
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