Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Resourceful [Customer Service Rep] who consistently meets and exceeds productivity goals.Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.
Exceeded corporate target for customer satisfaction for 8 months
I Have been An Employee at Transcom, I have learned and exceeded my expectations as an MRA, and I am ready to excel in the company and learn new things, to help the Company Grow into something Bigger and better than what we already are
Provided accurate and appropriate information in response to customer inquiries
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Achieved high sales percentage with consultative, value-focused customer service approach
Earned “Top Seller” for two consecutive quarters in 2 years
Cross-trained and provided back-up for other customer service representatives when needed.
Guaranteed positive customer experiences and resolved all customer complaints.
Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Completed all required documentation for the National Head Start program.
Collaborated with colleagues on developing new classroom projects and monthly themes.
Coursework in Behavior Management
Continuing Education in Child Development
Emphasis in Practical Psychology
Coursework in Health and Safety for Children
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