•Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
•Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
•Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
•Move and deliver customers to new locations throughout the United States
•Provided excellent customer service to each customer at pick-up and drop off
•Deliver all products in a timely matter with no damages or lost
•Pick-up items from different companies and deliver them to store front locations
•Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing product information.
•Answered all inbound calls accurately and in a timely manner.
•Provided excellent knowledge to customers with questions about services and policies.
•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
•Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
•Assisted customers with food selection, inquiries and order customization requests.
•Accurately balanced cash drawer after every shift.
•Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
•Cross-trained and provided back-up for other customer service representatives when needed.
•Interacted with customers and retail buyers to expedite orders.
•Stock shelves when needed.
•Organized store merchandise racks by size, style and color to promote visually appealing environment.
•Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
•Bagged, boxed, gift-wrapped or assembled sold merchandise per customer's request.
•Provided an elevated customer experience to generate a loyal clientele.
•Worked to exceed personal and annual store goals.
•Detailed vehicles at time of return also inspected all cars for damage and fuel level.
•Worked along side rental sales agent to gain knowledge of becoming a rental sales agent.
•Maintained up-to-date knowledge of store policies
•Helped assist and interact with youth.
•Assisted with activities and field trips.
Coursework in Finance and Business Development
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