Basic clerical knowledge
Client account management
Conflict resolution techniques
Strong written and verbal communicator
Dedicated team player
Creative problem solver
Developed and executed marketing programs, product trainings and general business solutions resulting in increased company exposure, customer traffic, and sales.
Created the first Stored Value Department employee manual including training and development.
Scheduled and executed Stored Value product trainings with internal staff along with Independent Sales Offices via web and teleconferences.
Cultivated trust between Sage EFT and Independent Sales Offices.
Reviewed files, records and other documents to obtain information and respond to requests.
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Assigned tasks to associates, staffed projects, tracked progress and updated progress to department managers, partners and clients as necessary.
Helped guide the development and production of the Stored Value Program in order to streamline workflow & increase revenue.
Revised plans as needed to meet changing goals and requirements.
Analyzed and assessed proposed system changes and determined impact to users.
Reduced office expenses by finding smarter solutions regarding suppliers and services and recommended operational improvements based on tracking and analysis reports compiled monthly.
Responsible for daily office operations including employee hiring and retention, annual performance evaluations, salary increases and overseeing inventory and office supply purchases.
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