Mortgage Operations Manager and dedicated team player experienced in overseeing day-to-day operations of 15+ employees. With over 14 years in the Banking Industry, I have gained a vast knowledge of the regulatory requirements, general banking operations and underwriting guidelines.
Manage the largest Operations Team in the company, achieving high branch satisfaction rates while adhering to all federal and state compliance guidelines for retail mortgage lending. Revamped the retail operations team by hiring and training 10+ new employees during the last 6 months of 2012 resulting in an improvement in overall productivity and accuracy for the company.
Main contact for 20+ Retail Branches located throughout New England assisting with their day-to-day functions, acting as a liaison between sales and operations. Fielded underwriting scenarios and reviewed exception requests. Performed regular monitoring and maintenance of the branch databases.
Assisted in analyzing applicants' financial status, credit and property evaluation to determine feasibility of granting loans. Maintained company standards for turn-times of condition review. Researched underwriting guidelines and statutory requirements to stay updated on new laws and regulations.
Determined rate locks, issuance of disclosures and overage and underage and fee waivers for staff of 8+ loan officers. Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports and insurance information.
Mentored, coached and trained 8+ branch employees. Educated customers on the variety of banking products and available credit options. Assisted Market Manager in analyzing reports of commercial real estate, borrower's financial statements, lease reviews and market research.
Supervised staff of 5+ employees. Responsible for ordering and maintaining sufficient cash levels for branch without exceeding allotted levels through researching trend and usage reports. Balanced daily cash deposits and bank vault inventory with a zero error rate.
Made outbound sales calls resulting in interviewing an average of 10 mortgage loan applicants a week. Educated customers on the variety of loan products and available credit options.
Opened new customer accounts, including checking, savings and lines of credit. Processed sales referrals and promoted bank services and products, consistently meeting and exceeding sales goals. Received regional branch recognition award for outstanding customer service.
Managed opening and closing times for the off-sight branch. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals and examined checks for identification and endorsement.
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