Personable Mortgage Banker skilled in coaching and mentoring branch team members on a variety of loan products and services. Dependable and successful in building a loyal customer base. Has 8 years as a leader in the lending industry. Provides excellent customer service throughout the loan origination process and excited and motivated to help customers build successful financial futures.
Achieved 96% percentile of funded referrals from bank 2012
Funded 97 loans in 2012
100% Customer Satisfaction Surveys returned May 2013
Customer Satisfaction Award 2009
Top Customer Service Award 2010
Implemented several strategies that successfully increased sales and improved client retention rates.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant data base. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Educated customers on the variety of loan products and available credit options. Executed the loan origination process, including ordering credit reports, appraisal and preliminary title reports. Researched insurance information and flood certificates.
Child Abuse Awareness training
Coursework in Behavior Management
Coursework in Emergency Preparedness
Toast Master 2009-2010
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