Monterey — Server Resume Example
An outgoing and solution-focused graduate at CSU Monterey Bay with a Bachelor's in Human Communication and extensive study in peace relations. Currently seeking to obtain an entry-level position in which I can apply interpersonal communication, and problem solving strategies to advocate for clients with special needs.
- POS inventory system operation
- Cash Handling
- Product promotions
- Stocking and Replenishing
- Food handling
- Menu memorization
- Customer needs anticipation and conflict mitigation
- Written and verbal communication
- Hospitality service expertise
- Relationship development
- Organization
- Leadership
- Multitasking
- Punctual
- Self motivated
- Graduated cum laude
- Graduated with 3.6 GPA
- Coursework in Multicultural Conflict Resolution, Race and Gender Justice, Sexuality Law and History, and Social Impact of Mass Media
- Graduated with 3.4 GPA
- Coursework in Interpersonal Communication, Intro to Public Speaking and Small Group Communication
Food Safety License—National Registry of Food Safety Professional Handlers
Bloomfield Hills , MI06/2018 - 12/2018
- Finished Landry Inc.'s extensive 5 step training program for Servers
- Used Menu knowledge to ensure accommodations for food allergies, or dietary needs were accounted for and communicated to culinary staff
- Greeted customers, presented menu specials, and offered recommendations
- Used the Aloha POS system to accurately record and place food or merchandise orders
- Upsold company merchandise and Laundry's Select Club Memberships to boost revenue and increase probability of return customers
- Partook in team effort to run all food and drinks to guests in a timely manner
- Improved customer experience by entertaining guests with Forrest Gump Trivia
- Monitored dining room to ensure optimal guest experience and identified customers with need for additional service
- Answered customer inquiries and resolved issues promptly
- Participated in closing and side duties such as restocking, cleaning and bussing tables.
- Checked identification to enforce age regulations for alcoholic beverages.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
City , STATE07/2016 - 01/2018
- Greeted guests, and educated customers on promotions to enhance sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Used POS system to accurately complete all transactions
- Trained new associates on company processes and procedures
- Maintained accurate and attractive merchandise displays, ensured strategic placement of products for maximum purchases
- Managed fitting rooms, ensured a safe and welcoming environment
- Stocked, replenished, and organized merchandise
- Assisted in store Inventory on a quarterly basis
- Answered phones and directed calls as necessary
- Maintained cleanliness of bathrooms, floors, fitting rooms
- Upheld company attendance and appearance standards.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
City , STATE07/2014 - 10/2014
- Greeted customers with smile and provided friendly, knowledgeable service
- Operated handheld ticket scanner
- Reviewed tickets for authenticity and applicability to particular event.
- Refused admittance to patrons on counterfeit tickets or for lack of ticket possession.
- Resolved customer issues and escalated to management when necessary
- Provided information about current and future events at facility.
- Directed guests to their seats, restrooms, or food outlets on the property
- Collected lost and found items and handled them appropriately
- Upheld company standard for appearance, uniform, and attendance.
MEARTH—Community based sustainability educational program to inspire students to be better caretakers of the environment. I partook in Gardening, Cooking, dishwashing and composting to ensure staff could better assist in educating the children on agricultural practices. Dream Power Community Service — Animal assisted designed to help Children with special needs and Veterans suffering from PTSD. I assisted in repaving therapy horse stalls and ensuring cleanliness in the stalls so that staff could better aid their patients and improve productivity. Live Oak Adult Day Services —Non-profit community-based day care center for elderly dependent adults that provides stimulating activities and a loving, stable environment. I supported staff through cleaning up, serving food, helping with art projects, and participating in exercises to increase the programs efficiency. We created an atmosphere of interpersonal communication in which clients and staff could connect.
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Resume Overview
School Attended
- CSU Monterey Bay
- Gavilan Community College
Job Titles Held:
- Monterey — Server
- Gilroy — Sales Associate
- Ticket Scanner
Degrees
- BA : Human Communications, Peace Studies
ADT : Human Communications
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