Computer and Mobile Maintenance Technician proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware.Dynamic Computer/Mobile Phone Technician experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques.Customer service-oriented Technician committed to resolving problems for customers quickly and accurately to reduce downtime and increase productivity. High-energy Computer/ Mobile Phone Technician successful at saving companies money by refurbishing and repairing computer equipment. Innovative thinker with a knack for diagnosing computer problems quickly and accurately.
Resolved technical issues for clients in person and on the phone. Installed screens, motherboards, operating systems and also performed diagnostics. Created employee training materials and procedures to teach employees proper software and hardware repair procedures. Trained 2 (two) employees in effective diagnostic and repair procedures. Repaired and reinstalled software such as iOS and Android mobile systems. Troubleshot mobile phone issues and resolved problems accurately and efficiently.
Oversaw the daily performance of computer systems. Set up, tested and configured networks, desktops, laptops and printers.Coordinated hardware and software repair processes with outside vendors.Resolved technical issues for clients in person and on the phone. Installed motherboards, processors, RAM and graphics cards.Performed desktop and laptop repairs for HP, Compaq, Lenovo, Toshiba, Dell, Alienware, Acer, Asus, Sony and Samsung systems.Trained 3 (three) new employees in effective diagnostic and repair procedures. Repaired and reinstalled software such as Windows operating system.Troubleshot computer performance issues and resolved problems accurately and efficiently.Performed diagnostic tests and repaired malfunctioning hardware and software.Diagnosed, installed, configured and repaired computer systems and software.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Worked as a team member performing cashier duties, product assistance and cleaning.Assisted customers with store and product complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Recommended, selected and helped locate merchandise based on customer needs and desires.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Processed merchandise returns and exchanges.
Member of Computer Club. Emphasis in Electronics Repair. Deans list (2007). Certificate in Computer Networking.
"Computer Excellence" Academic Achievement Award.
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