Goal Oriented and Dedicated to Completing Any Task in a Timely Manner Proven Leadership/Team Work Abilities Genuine Customer Service and Drive to Help Others Quick Adaptability to Change and New Requirements Current Secret Clearance
Masters degree : Human Behavior, March 2016Graduate of National UniversityHuman Behavior
Bachelors degree : Sociology, September 2012Graduate of National UniversitySociology
Associates degree : General Studies Social Sciences, December 2010Graduate of Palomar CollegeGeneral Studies Social Sciences
High School Diploma : June 2005Waupun High School － Waupun, WI
Mission Support System Analyst June 2015 to CurrentEngility Corporation JRE
Subject matter expert on Joint Range Extension Evaluating and prioritizing incoming phone calls, e-mails, and other requests from 24 hour on-call help desk support, logging, tracking calls, maintaining history records, and problem documentation Data base entry and updates, accept, track and evaluate incoming items returned under a Return Merchandise Authorization (RMA) Work with production in testing equipment before a customer purchase and returns by customers for warranties or upgrades Basic Unix commands and imaging hard drives Investigation and resolution of routine software, hardware, network problems or other computer-related technologies of the Joint Range Extension (JRE) System by simulating or recreating user problems to resolve operating difficulties Collecting information about problems and leading users through simple diagnostic procedures to determine source of error, preparation of statistical reports of user problems, performing problem recognition, research, isolation, resolution, and follow-up for routine user problems Interacting with JRE engineering staff to identify and correct core problems Providing on-site installation and training of JRE and ancillary equipment in formal classroom environment as well as at user location.
Customer Service Representative February 2013 to May 2015GKN Aerospace
Manage customer accounts (liaison), daily communication by multi-line phone and email, checking status of parts, communication between shop, customer, and management Responsible for over $900,000.00 worth of aircraft engine parts while in the facility for repair Direct and delegate problems, procedures, processes between the customer and different departments (ie.
receiving, shipping, accounting, team leads and supervisors, engineering, quality, marketing, and upper management) Supervise and guide parts for customers from receiving to shipping approximately 20 days later Attend daily status meetings in ensure progress during the overhaul process, address equipment malfunctions, expedite parts, and relay information to the customer Create pricing sheets, submit for credit terms, quote customer pricing, approvals and submittals for repair and overhaul of engine products Generate and update charts, reports, credits, and pricing of units at the facility Coach and support team members, ensuring continuous effective communication Diligently strive to work towards and resolve issues with both team members and customers.
Test Support December 2008 to February 2011U.S. Marine Corps MCTSSA
Operated a Wide Range of Systems within Air Combat Element (ACE) Lab, to Include: Joint Range Extension (JRE), Common Aviation Command and Control System (CAC2S), Theater Battle Management System (TBMCS), Command Post of the Future (CPOF), Command and Control Personal Computer (C2PC), Air Defense Systems Integrator (ADSI), Tactical Air Operations Module (TAOM), Communications Data Link System (CDLS), Air Defense Communications Platform (ADCP) Conducted testing and evaluations of various simulation testing for multiple Marine communications systems aboard MCTSSA for both Air Defense and Air Support Performed test cases and troubleshooting procedures in support of various MAGTF C2 events Fully supported Operational Tests conducted by the MAGTF C4I Test Division, including (but not limited to) Ace Lab and COC testing, Mobile OM, TAOM configurations and compatibility with other systems, NDL testing, & CAC2S Documented test scenarios procedures, outcomes and actions in support of several test directors with both technical and administrative responsibilities effectively working with Marines, Government employees, and Contractors Provided instruction and operational expertise during simulated war scenarios over a span of 2 years Inserted simulated track data which included aviation, fires, maneuver and intelligence data on multiple systems for testing support Setup up operations, troubleshooting and supported scenarios of communications testing using HF & UHF radios, Tactical Data Links (including TDL 11&16) equipment without direct supervision or guidance Graduated jt 102, MAJIC course Coordinated maintenance requests for optimal test functioning to guarantee the equipment supporting the tests are available and operational, including 24 hour performance testing Produced necessary daily reports including test status, defects, and final test reports.
Marine Corps MACS-1 (7234) Air Command & Control Electronic Operator.
December 2006 to December 2008
Provided Air Defense, making quick decisions in simulation environment during air to air combat, provided communication to other team members to effectively and safely complete scenario As an NCO, I supervised 23 Marines under my charge.
Directed and guided them to accomplish specific & nonspecific tasks in an effective and efficient manner Supported two (WTI) Weapons and Tactics Instructions and Common Aviation Command and Control System, including developmental testing of CAC2S Tested and ran operations daily in support of Air Defense Tactical Training Exercises providing Surveillance Operations updated and proved a clear radar picture for the Tactical Air Traffic Controllers, and the Officer in Charge Assisted Data Link and Systems Configuration Coordinators in set up and troubleshooting for operations and readiness of our equipment and systems for effective communication with multiple other components including other branches of the US Military Continuously studied, took classes, and tested for increased MOS proficiency and certifications Planned, arranged, and assembled weekly flight schedules for the units Tactical Air Traffic Controllers for Air to Air Combat Scenarios.