Professional individual offering extreme compassion and extensive experience working with mental health and healthcare intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and the ability to establish therapeutic relationships with patients while helping with daily living.
First Aide, Cardiopulmonary Resuscitation, Crisis Prevention Intervention Certified
Clinical Documentation in EPIC
Safety & Boundary, Abuse & Neglect, Growth Development, Patient Care, Support Planning & Outcome Training
Excellent Customer and client relation skills
Mental health support
Training & Development
Microsoft Office software proficiency
Proficient in Insurance Verification
Assists the nursing staff in maintaining a therapeutic milieu /environment to ensure the care and treatment of patients. Effectively manage daily charting for each patient in EPIC. Handle various patient-oriented duties, including vital sign monitoring, electrocardiogram, Urinalysis screening, and file paperwork in chart daily. Acts as a co facilitator in select unit based therapeutic groups as identified by Nurse Manager. Participates in the ongoing development of the therapeutic milieu/environment, creatively shapes milieu activities to the needs of the current patient population's developmental needs. Engages in anticipatory planning and problem solving in collaboration with the Primary/Associate Nurse within the milieu/environment. Initiates patient activities and social interactions in individual and group situations consistent with the nursing plan of care. Provides environmental and emotional safety for each patient through consistent limit setting, physical holding and restraining, as well as monitoring activities and interactions of visitors, under direction of the Registered Nurse. Maintains a clean and safe patient environment. Collaborates with the Nurses, RT, Social Worker or Occupational Therapist in co facilitating therapeutic activity and/or treatment oriented groups; attends supervision as scheduled to increase understanding of co facilitator relationship and patient responses to groups. Cultivate relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices. Record client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints. Provide emergency response in crisis situations to diffuse tensions and prevent violence.
Supervises youth in a therapeutic setting. Document and report all negative and positive interactions to clinicians, supervisors, and directors of each program. Transport and supervise youth while on off ground activities. Intervene and deescalate crisis with youth by verbally processing with them to return back to baseline. Implement daily life skills with youth daily. Maintained clean and well-organized environment to promote client happiness and safety. Fostered independence in youth while closely monitoring them at all times. Cultivated amiable relationships with over 9 residents, resulting in strong overall patient happiness and emotional well-being. Assist youth with utilizing current coping skills as well as identifying new coping mechanisms to manage distress. Participate in aftercare with discharge clients to promote longevity with their care. *(Covid 19 During the pandemic) Assisted the Occupational therapist with sessions via zoom with students. Conducting all hands on activities and ensuring all materials are properly used to meet student's objective goals..
Managed main reception area to monitor scheduled appointments for business. Pleasantly welcomed visitors, answered phone calls and maintained front reception desk. Scheduled appointments for clinicians for evaluations, drug screens, assigned clients to groups following recommendations per clinicians, and maintained updated calendar using the data system. General office duties such as answered multiple phone calls and directed to appropriate staff members. Coordinated activities and ordered supplies to keep office properly maintained. Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures. Completed batches daily to ensure payments were accurate, close out check systems. Verified clients insurance information through varies insurance database and collect co-payments, as well as setting clients up on a sliding scale fee. Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. Delivered top-notch administrative support to office staff, promoting excellence in office operations.
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