Responsible Account Manager with 15 years of customer/client services experience. Excellent interpersonal skills, able to build and sustain effective customer relationships. Additional areas of expertise include:
Account & Territory Management
Customer Acquisition Strategies
MS Windows proficient
09/2014 to Current
Midwest Account ManagerCarmi Flavor & Fragrance Co., Inc. – Waverly, IA
Responsible for a $3 million dollar customer base
for the Midwest marketplace.
Handled 60-100 client companies and brought in 8 new accounts in the past year.
Created proposals for new and repeat customer business transactions.
Served as mentor for new team members
Represented the company at regional and national industry trade shows.
Met with an average of 12 clients per week to increase business and acquire new business.
06/2007 to 09/2014
Sales Assistant Carmi Flavor & Fragrance Co., Inc. – Waverly, IA
Contacted regular and prospective customers to explain product features and solicit orders.
Worked with marketing to create presentations and promotional materials for sales team.
Responded to all customer inquiries thoroughly and professionally.
Coordinated between billing department and customers to resolve problems.
Entered data promptly and efficiently with a 97% accuracy rate.
Represented the company at industry Trade Shows.
06/2003 to 05/2007
Client AdvocateCommunity Based Services – Waverly, IA
Met with 6-15 clients per day for evaluation of needs, including conducting safety and risk assessments.
Maintained regular contact with clients, including visiting clients' homes.
Helped each patient understand his or her illness and the contributing personal, social and
Secured housing, medical care and employment for clients by working with clients and
Associate of Arts: General Studies Hawkeye Community College - Waterloo, IA